New England HERC

Provide technical support for Microsoft Windows and Apple OSX in several different environments including virtualized systems, servers, workstations, and laptops.  Locally and remotely provision and deploy systems in an unattended manner using a combination of vendor provided tools, third party software and custom scripts. Automate repetitive systems administration tasks such as user account management and network configuration. Working as part of a team, candidate also serves as first line of support for faculty, staff, and students.?

• Manage Windows servers.  This includes managing users and security with Active Directory and managing the infrastructure that supports automated system provisioning for several hundred desktop systems.
• Provide end-to-end Windows and Apple desktop support for the user community for routine requests such as software installs, managing system security settings, and replacing failed hardware.
• Support "core" services provided by the systems group including printing, account management, quota management, performing security audits, and regularly updating workflow documentation.  
• Assist users both locally and remotely with regular Linux based requests such as quota increases, password resets, and automated OS installation.
• Resolve user-related problems as appropriate.  Other duties as assigned.
• This role requires ongoing coordination with Tufts Technology Services where the incumbent must adhere to established data governance policies, technology standards, and system administration best practices as defined by TTS. This includes use of approved platforms and tools, participation in IT security protocols and periodic technical planning efforts for related systems, as well as alignment with enterprise-wide technology initiatives and strategies.

Basic Requirements:

• Knowledge and skills as typically acquired through 1-3 years of systems administration experience using Microsoft Windows in a large heterogeneous environment.  In addition, the candidate must have prior experience managing Active Directory and other windows services.  Requires working knowledge of TCP/IP networking.  Also required is a strong knowledge of remote deployment.  In addition, the candidate should have prior experience using scripting languages like Powershell or Python.
• The candidate is expected to operate in a heterogeneous environment supporting multiple users and to help lead our Linux-windows integration efforts.  Basic user level Linux command line skills such as traversing directories, copying/renaming files, and text editing are also required. The candidate will support users working under multiple operating systems and work as a member of a team.

Preferred Qualifications:

• Experience working with VMWare, Red Hat Linux, Network Appliance and Juniper based network equipment. Also preferable is experience with system configuration tools such as Chef/Puppet, system monitoring tools such as Nagios, and advanced knowledge of LDAP.  Preferred Windows skills include Azure/Intune.

About Tufts University

This is Tufts. Tufts is a student-centered research university with a constellation of world-class schools encompassing undergraduate, graduate, professional, and lifelong learning programs. Across the university, students satisfy their intellectual curiosity, jump-start rewarding careers, and unlock bright, promising futures. Through rigorous academics, groundbreaking research, and a commitment to civic engagement and leadership, our community of students, faculty, and staff collaborate across four Massachusetts campuses to build a brighter world (Medford/Somerville, Grafton, Boston-Chinatown, and Boston-Fenway). Our employees light the way. Tufts develops innovative solutions for the most complex global challenges of our time through teaching, research, and an unparalleled investment in civic engagement. In administration and operations, in dining centers and in labs, every employee plays a role in our mission for a better, brighter world. At Tufts, the work you do matters. So do you. Enjoy flexible and remote opportunities, innovative benefits, and an inclusive, welcoming, collaborative culture that supports you. Develop your skills. Take classes. Advance your career. ...Do work that makes you proud in a community you love. All while taking great care of yourself and the people who matter most. We’re all in on creating an anti-racist culture of belonging. Across Tufts, we’ve deepened our commitment to making the university a truly inclusive place. Where every member of our community contributes and feels like they belong. Where diverse perspectives are seen as our strength, and great ideas are always heard. In offices, labs, classrooms, and beyond, we’re doing this work together, knowing it is the foundation of our mission to create a brighter world. An innovative university needs resourceful people who make things happen. Here, collaboration isn’t just a buzzword, colleagues actually care, and community means everything. Sound appealing? Come join us. Choose a campus and find the role that fits you. Tufts University is an Equal Opportunity/Affirmative Action Employer. We are committed to increasing the diversity of our faculty and staff and fostering their success when hired. Members of underrepresented groups are welcome and strongly encouraged to apply. See the University’s Non-Discrimination statement and policy here https://oeo.tufts.edu/policies-procedures/non-discrimination/. If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us by calling the Office of Equal Opportunity (OEO) at 617-627-3298 or at oeo@tufts.edu. Applicants can learn more about requesting reasonable accommodations at https://oeo.tufts.edu/

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