New England HERC

Lead Housekeeper, Market Street Properties

Benefits of Working at UNCW:
Want to become a soaring UNCW Seahawk and work at one of the best universities on the East Coast? Want to put your toes in the sand after a day of work? The University of North Carolina Wilmington offers a wonderfully vibrant university community along with a beautiful location just miles from the beach.Employees of UNCW are provided a comprehensive benefits package as well as other programs, resources, policies, and practices that help to support a work/life balance. Our programs have been designed to provide a variety of choices to best fit your needs and the needs of your family. Full time employees are eligible for dental, vision and health insurance plans. Health insurance benefit plans eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.Full time employees are also eligible for the tuition waiver program which covers the cost of tuition and fees for up to three (3) undergraduate or graduate courses per academic year at UNCW or any other university within the UNC System. In addition, UNCW covers the cost of tuition and fees for one UNCW course each summer session.As a full time employee, UNCW also offers a free membership to the Campus Recreation Center, free vaccine and booster shots offered on campus, meditation and yoga sessions, voluntary supplemental insurance coverages, pretax flexible spending accounts, 12 paid holidays, 24 hours of paid community service leave time, paid vacation and sick leave accrual and family medical leave after 12 months of continuous service.We also offer an abundance of training and development programs through our Dare to Learn Academy,and the employee assistance program, many of which are offered free of charge.

Recruitment Range: $37,594 - $42,721The salary range advertised is the designated recruitment range for this classification. Final salary offers will be determined by the candidates education, relevant experience, internal equity alignment, and departmental budgetary parameters.
Vacancy Number: S02835
Competency Level: Advanced
Location of Workplace: Other
Home Department: Chancellor - 25000
Division:

Primary Purpose of Organizational Unit:
The Office of the Chancellor is staffed to provide direct resources to the Chancellor with regard to relations with the BOT, relations with UNC System Administration, internal and external communication, legal, counsel, audit, human resource administration, and athletics.

College: College

College/School Information:


University Information:
The University of North Carolina Wilmington, the state's coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking.

A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation's only bachelor's degree program focused on coastal engineering.

The university's efforts to advance research and scholarly activities have earned UNCW the elevated designation of 'Doctoral Universities: High Research Activity' institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.

Location of Workplace: Other

Brief Summary of Work for this Position:
This position performs a variety of building environmental and housekeeping duties in a residential, office, and event-focused environment. Responsibilities include sweeping, mopping, and vacuuming floor surfaces; cleaning windows, walls, woodwork, light fixtures, and other interior surfaces; and exterior building projects. This position supports special projects, including event preparation, furniture movement, and periodic deep cleaning activities, using appropriate equipment and following safety guidelines. This role requires excellent customer service skills to effectively listen and respond to customer needs and to maintain good employee relationships with supervisors and co-workers.

This position is designated to provide housekeeping services at several off-campus University properties, including Kenan house and the Wise Alumni House. Kenan House is the Chancellor's residence, and the Housekeeper must interact effectively with family members, their personal guests, and with professional visitors. The Housekeeper will provide support at certain formal events/functions sponsored by the Chancellor, interacting in a professional manner with guests while ensuring that cleanliness and safe conditions are maintained. While fulfilling job responsibilities, the Housekeeper may become aware of confidential information and is expected to maintain the confidentiality of any such information.

The Lead Housekeeper performs a variety of duties that include the following responsibilities:

• Lead responsibilities in the absence of the Market Street Properties Manager - Will supervise housekeeping functions within the Market Street properties, primarily Kenan House, determine housekeeping requirements within this assigned area, and prepare work schedules and individual workloads.
• Special events clean up.
• Manages a daily building routine.
• Responds to customer complaints and fosters an effective working relationship with others in order to encourage and support communication and teamwork.
• Special projects.
• On-call coverage.
• Basic equipment maintenance.

Additional duties may include:

• Proficient with office equipment and systems such as KeyTrak, uShop, and AiM.
• Performs building inspections and reports deficiencies to manager weekly.
• Inventory collaboration with Facilities Store personnel to ensure proper levels of products for housekeeping closets are met to prevent shortage of products.
• Special events coverage including supervising staff on-hand and work assignments.
• Ensure that customer service issues are resolved in a timely manner.
• Able to handle situations, know who to contact to resolve problems in absence of supervisor.
• Required to test all tools and troubleshoot equipment issues.
• Knowledge of SDS safety information and ability to adhere to safety standards.
• Ensure proper disposal of trash utilizing proper PPE and in accordance with EH&S guidelines.
  
  

Designation of mandatory employee - This position has been designated as mandatory personnel for the University and may be required to report to work during adverse weather conditions even though the University may be operating on an alternate schedule. This position may assist in the removal of snow, ice or debris, as required.


Minimum Education and Experience Requirements:
Some knowledge of cleaning procedures, ability to follow instructions and to perform medium to heavy physical work; or an equivalent combination of training and experience.

Preferred Education, Knowledge, Skills & Experience:

• High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.
• Knowledge of cleaning procedures.
• Three years of previous experience in professional cleaning.
• Some computer skills.
• Excellent customer service skills.
• Ability to lead others by example.

Required Certifications or Licensures:

Valid NC Driver's License Required or ability to obtain within 30 days.

FTE: 1.0 FTE (40 hours per week)
Months Per Year: 12 Months
Work Days: Monday - Friday
Work Hours: Varies
Type of Position: Permanent
Anticipated Ending Date if Time-Limited:
Position Number: S02835
Job Posting Date: 06/01/2026
Posting Close Date: 6/15/2026
Number of Openings: Single Incumbent

Special Notes to Applicants:
PLEASE NOTE: This posting will close at 11:59PM (Eastern time) on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application, including the Work History' section before you apply for this position. Applications must be submitted through the online application system to be considered.

This position is being recruited at the Advanced level. If no applicants apply who meet the required competency and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Eligibility for Employment:
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

To apply, visit https://jobs.uncw.edu/postings/39495

UNCW does not discriminate against any employee or applicant for employment because of his or her race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents - except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs.







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