New England HERC

Boston College Introduction

Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,654 full-time undergraduates and 5,072 graduate and professional students. Ranked 37 among national universities, Boston College has 923 full-time and 1,336 FTE faculty, 2,822 non-faculty employees, an operating budget of $1.4 billion, and an endowment in excess of $3.9 billion.

Job Description

Associate Director, Programs & Student Services (The Academy)
The Associate Director, Programs & Student Services, serves as a senior operational leader for all Academy programs within the Pine Manor Institute for Student Success (PMI). This role shares responsibility for the design, management, and refinement of interdependent operational systems--including scheduling, student placement, staffing structures, and training pipelines--to ensure the execution of year-round and residential programming for first-generation, high-need students in grades 8-12. Serving as second-in-command and acting Director in their absence, the Associate Director coordinates the annual 6-week residential Summer Enrichment Program (SEP), leads cross-functional alignment, and supervises professional, graduate, and seasonal staff. A competitive candidate will be an capable operational leader, a skilled staff developer, a decisive crisis manager, and a collaborative communicator capable of managing complex educational environments.

Key Responsibilities
Operational Management: Oversees day-to-day execution of year-round Academy programming and integrates academic, residential, logistical, and student support systems for the 6-week Summer Enrichment Program.

Systems & Data Design: Establishes and refines operational workflows, schedules, room assignments, database systems, and quality-control processes to support enrollment management and student tracking.

Staff Supervision & Development: Directly supervises, evaluates, and mentors professional staff (Assistant Directors) and graduate student employees, designing workflows and setting performance benchmarks.

Training Curriculum & Delivery: Leads the design and execution of comprehensive training protocols for 100+ summer seasonal staff, embedding youth development, inclusion, safety, and conduct protocols.

Student Placement & Cohort Matching: Manages enrollment, confirmation, and data-informed student placement matching, serving as a primary point of contact for complex family and school partner communications.

Leadership & Cross-Functional Alignment: Facilitates weekly leadership huddles, maps strategic priorities to frontline workflows, and collaborates across units to align academic, student support, and operational functions.

Crisis Response & Compliance: Participates in emergency response rotations, manages high-stakes operational and conduct decisions, and ensures compliance with university policies and safety protocols.

Full-Time Equivalent Hiring Range: $65,550 to $81,950; salary commensurate with relevant experience.

Requirements

Minimum Qualifications
Communication & Collaboration: Strong written, verbal, and interpersonal communication skills; ability to navigate complex family, partner, and campus institutional relationships.

Operational Leadership & Systems Management: Demonstrated ability to manage complex, interdependent systems supporting year-round and residential youth programming.

Supervision & Coaching: Proven ability to manage professional, graduate, and seasonal personnel, maintaining accountability and high team morale in fast-paced environments.

Project Management & Tech Proficiency: Exceptional organizational skills with data and technology proficiency (spreadsheets, databases, student information systems) to maintain data integrity.

Crisis Management & Judgment: Strong problem-solving skills with the ability to exercise high-level independent judgment in urgent, sensitive, or high-stakes situations.

Student Services Knowledge: Deep understanding of adolescent development, inclusive programming, and student support systems, with a required background working with first-generation and underrepresented student populations.

Experience: Minimum of 3-5 years of progressively responsible experience in college access programming, youth development, student affairs, or educational operations, including at least 3 years in a supervisory or management role. Experience with residential or summer bridge programs preferred.

Education: Master's degree required (Education, Student Affairs, Higher Education, Counseling, Social Work, Public Administration, or a related field).

Closing Statement