New England HERC

JOB GOAL:
To advance the college's mission, vision, principles, values and strategic initiatives through continuous improvement decisions.
 
GENERAL JOB SUMMARY:
Manage a team of bartenders and cocktail servers engaged in preparing and serving food and beverages for Maikka Lobby Bar and Patio area.  Build drink menus; deliver food and beverage to patrons, directly or through servers. Must be able to manage patron's consumption of alcohol.  This position serves as a Trainer.  The Trainer is responsible for supervising the learning experiences of students in all areas of the Hotel at Kirkwood Center, the Kirkwood Center for Hospitality Arts and the Kirkwood Center for Continuing Education. 
UNIVERSAL CORE COMPETENCIES: 

• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions. 
• Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment. 
• Perseverance- commitment to excellence even in the face of adversity or delay in achieving success. 
• Lead- regardless of title, through positive influence. 

• Develop, implement and maintain the quality standards for Maikka Lobby Bar
• Take food/beverage orders from serving staff or directly from patrons, ensuring excellent customer service
• Maintain organization and cleanliness of bar, lounge and patio areas
• Proficient on POS terminal and cash handling-ensure change inventory is maintained  
• Attend service and food trainings.
• Understand and practice "Serving Alcohol with Care" principles. 
• Regular and consistent attendance at work.
• Maintain TiPS certification
• Track TiPS certification for all Food & Beverage staff
• Maintain Maikka Lobby Bar program including specials and promotions
• Work with Restaurant and Beverage Manager to maintain proper beverage costs, labor costs and food costs for Maikka Lobby Bar
• Order all liquor, wine, beer, and misc. products for Maikka Lobby Bar bar
• Check in all orders and manage inventory
• Maintain proper FIFO rotation of all products for Maikka Lobby Bar
• Assist in hiring and responsible for all training Maikka Lobby Bar staff
• Train and complete training check lists to be placed in employee file
• Communicate with Restaurant and Beverage manager on employee performance and/or areas of opportunity
• Responsible for handling change inventory and cash drawer balances
• Develop, train, prep for all drink menus and recipe guides
• Create and evolve training check lists as needed
• Support the Banquet BAR and Server Staff by providing training and guidance to banquet staff
• Responsible for overall shift management and point person for team in absence of the Restaurant and Beverage Manager
• Perform other related work duties as assigned

 
PERFORMANCE EXPECTATIONS:
 

• Must have the ability to take directions and effectively perform the work.
• Positive and customer service oriented attitude at all times.
• Maintain proper grooming and dress code standards.
• Must speak and understand English well enough to converse with customers, supervisors, and employees.
• Ability to stand and/or walk for the duration of shift.
• Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences. 

Position involves working in a bar setting. Frequent (34-66%) standing, pushing, pulling and grasping and lifting up to 50lbs. Frequent (34-66%) reaching and viewing a computer and other types of close visual work.  Constant (67-100%) sitting, walking, repetitive motion, talking and hearing. 
 
The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements.  Individuals may perform other duties as assigned.

Return to Search Results