New England HERC

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The position is a senior administrator within the Department of Ambulatory Clinical Operations. This leadership position is responsible for the oversight of 19 adult ambulatory disease centers. This role spans strategic planning, business planning, operations, inter-institutional collaborations and negotiations, and analysis. This position has a high degree of collaboration and interaction with executives and senior faculty at Dana-Farber, as well as clinical operations leadership, business, quality assurance, research administration and technical colleagues from multiple organizations.

This role reports to the Vice President of Ambulatory Clinical Operations. This position has oversight, coordination, strategic planning and evaluation responsibility for disease center operations and integration into clinic operations. Additionally, this position oversees the budgetary and financial operations for the disease centers. Responsibilities include but are not limited to direct oversight of Administrative Directors of Disease Center Operations; maintaining positive, collaborative working relationships; ongoing collaboration with Senior Practice Directors, Senior Director of Scheduling, Senior Director of New and Established Patient Operations, Director II of Contact Operations, and Senior Director of the International Patient Center; providing senior level planning, management, operations/process improvement and business relationship support to enhance provide efficiency and the patient experience; accountable to communicate and implement corporate strategic initiatives to meet the Dana-Farber/Brigham and Women?s Cancer Center goals and objectives. This individual ensures ongoing compliance with the Joint Commission and other regulatory requirements. This position analyzes and reports on key metrics including patient flow, clinical financial management and quality improvement measures to ensure the highest level of performance.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

Primary Duties and Responsibilities

• Ensures healthy and collaborative relationships among the adult faculty and staff within the DFCI and DF/BWCC. Takes an active role in fostering and developing relationships throughout the Dana-Farber/Brigham and Women?s Cancer Center, attending interdisciplinary DF/BWCC meetings and working to strengthen processes and systems. Oversees all aspects of financial and business analytics for disease center operations budgets in conjunction with individual Administrative Directors for Disease Center Operations. Adheres to Revenue Cycle and Business Office standards to maintain financial accountability. Maintains professional affiliations and enhances professional development to remain current in the latest health care trends and developments.

• Takes lead role in DFCI emergency planning and contingency strategies. Communicates any operational opportunities to VP of Ambulatory Practice Management and provides recommendations for operational changes and ensures implementation and adherence. Identifies and recommends a course of action for approval to the VP of Ambulatory Clinical Operations on organizational and/or operational problems requiring intervention or resolution.

• Develops services and operational flow for the adult care community which includes 19 adult ambulatory disease centers in collaboration with relevant management. Reviews ongoing management of operations areas of responsibility, discusses and resolves any administrative issues that arise, and participates in the planning of improvements in existing clinical services. Resolves operational problems and keeps lines of communication open with staff to ensure high productivity. Manages quality control processes to ensure complete billing and reimbursement. Develops improved management techniques and practices. Works with the VP of Ambulatory Practice Management on all disease center related space assignments.

• Works closely with the Deputy Chief Medical Officer on integrating physicians into clinic operations and monitoring physician productivity. Reviews physician employment agreements, professional service agreements for physicians and any contract provisions, updates and revisions. Works closely with Vice President of Nursing on integrating nurses into disease center operations and monitoring staffing levels to ensure safe, efficient delivery of care. Partners with clinical and administrative leaders to identify, prioritize, implement, and monitor progress of information system enhancements and upgrades, as well as new system introductions. Serves as communication liaison with hospital management, disease centers and clinic floor practices. Supports and improves patient access and patient satisfaction.

• Prepares, justifies, and administers operating and capital budgets for the disease centers within institutional guidelines and in accordance with strategic plans. Monitors financial performance through key metric analysis. Conducts financial analyses of new or proposed programs through the development of pro forma. Audits, monitors, and manages the charge capture and charge reconciliation processes for each disease center.

• Provides leadership, mentorship, and general management to Administrative Directors of Disease Center Operations and other departmental staff, and delegates authority to Administrative Directors. Maintains positive, collaborative working relationships. works with leadership to set performance standards and expectations. Serves as a resource to Administrative Directors of Disease Center Operations on performance related issues, including providing feedback to staff and developing performance plans. Supports and encourages professional development opportunities for managers and staff. Monitors staffing relative to workload and projected trends; conducts staffing/resource analyses and regularly informs leadership of relevant trends/future needs.

• Continuously seeks opportunities for process and quality improvement. Leads and participates in initiatives to improve operational processes, new patient access and the patient experience. Educates and trains staff in quality and process improvement approaches and tools. Serves as team member in analyzing and/or implementing changes with the disease centers and clinic floors to enhance operational performance, workflow, efficiency, and inter-departmental activities. Develops, supports, and manages programmatic initiatives for care improvement and cost reduction. Exhibits commitment to improving service and product quality for internal and external customers. Designs processes to enhance efficiency and effectiveness. Ensures work practices meet health, fire, safety, and regulatory requirements and compliance with Joint Commission and HIPAA standards.

• Develops and launches new strategic initiatives, particularly in the area of clinical strategy and operations, and financial planning, and serve as lead project sponsor/manager for new departmental initiatives, including management of project staff, budgetary responsibility, and achievement of planned project outcomes. Serves as a key contributor to strategic planning with DFCI, DF/BWCC, Adult Ambulatory Services and Disease Center Leadership. Ensures appropriate program administrative support on major projects, as assigned. Manages and enhances relationships with all business partners.

Knowledge, Skills and Abilities

• Works effectively in a complex organizational environment.

• Maintains professional demeanor at all times.

• Ability to relate to and deal effectively with physicians, administration, support staff and the public with a high degree of tact and discretion.

• Outstanding interpersonal skills and ability to handle sensitive human resources issues, especially including conflict resolution among and between administrative/clinical leaders, clinical faculty, and other staff.

• Track record of creating a positive work environment, commitment to staff development and ability to retain talent.

• Outstanding organizational skills are necessary to manage many competing timetables and responsibilities. Ability to delegate and effectively supervise and plan for the timely and successful completion of short- and long-term objectives.

• Excellent verbal and written communication skills to communicate effectively with a large and diverse constituency, including senior hospital and departmental clinical leaders, departmental and division faculty and support staff, collaborating institution officials, representatives, and vendors.

• Ability to work independently and to accept responsibility for complex and sensitive decision-making as it relates to the overall conduct of the Department.

• High degree of analytic ability to manage the financial and human resources aspects of the position.

• Knowledge of governmental regulations and compliance requirements.

Minimum Job Qualifications

• Bachelor?s degree required. Master?s Degree in Business, Public Health, or Healthcare Administration (MBA, MPH, MHA) preferred.

• 10+ years of experience in clinical administration, project management, business planning and/or implementation in healthcare and/or consulting environment required.

• Direct clinical operations experience preferred.

License/Certification/Registration Required: None

Supervisory Responsibilities: Yes

• Directly supervises Administrative Directors.

Patient Contact: No

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

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Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate?s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$176,600.00 - $213,400.00