New England HERC

The Business Analyst, Administration & Finance Applications and Systems (Analyst, Business Data) supports the Division of Administration & Finance by evaluating business processes, identifying improvement opportunities, and aligning operational workflows with organizational goals. This role gathers and analyzes data, translates business needs into actionable requirements, and partners with colleagues in the Center for Information Technology Services (CITS) and other stakeholders to optimize systems, processes, and strategic initiatives.

The Business Analyst is responsible for conducting research, developing business requirements, supporting project planning, and helping ensure that technology and process solutions meet departmental objectives. This role requires strong analytical skills, the ability to communicate complex information clearly, and the capability to collaborate across technical and non-technical teams.

Benefits: Exempt Regular

UMB offers a comprehensive benefits package that prioritizes wellness, work/life balance, and professional development, along with additional exciting perks that employees can take advantage of. This position participates in a retirement program (pension or optional retirement plan/ORP) that must be selected and is effective on your date of hire. Exempt regular staff receive a generous PAID leave package that includes over 4 weeks of vacation accrued each year, 15 paid holidays, 3 personal leave, unlimited accrual of sick time, and comprehensive health insurance; professional learning and development programs; tuition remission for employees and their dependents at any University System of Maryland school; and flexible work schedules and teleworking options (if applicable per job).

UMB is a public university and constituent institution of the University System of Maryland. All employees are expected to work primarily physically within the State of Maryland.

Primary Duties

• Serve as a functional resource by leveraging in-depth understanding of system capabilities and constraints to support departments in optimizing system utilization and outcomes of business applications and systems.

• Map current and future workflows, identify gaps, inefficiencies, and controls, and recommend improvements.

• Draft functional specifications and contribute to solution evaluation, configuration decisions, and proof-of-concepts.

• Collaborate with system owners to define data sources, metrics, and governance rules, and ensure consistent, accurate, and timely data.

• Develop business cases for building data dashboards and reports and collaborate with CITS to translate requirements and deliver actionable items that support business outcomes.

• Analyze application functionality. Summarize key findings and provide clear recommendations to strengthen leadership effectiveness.

• Document standard operating procedures (SOPs) and job aids. Promote consistent usage of SOPs across departments.

• Ensure business processes align with policy, audit, and data privacy/security requirements. Identify risks and propose mitigations. Work closely with CITS to validate requirements and findings.

• Perform other duties as assigned.

Education: Bachelor's degree in business administration, organizational management, information systems, data analytics, information technology, computer science, mathematics, statistics, finance, or a related field to data being analyzed.

Experience: Four (4) years of directly related experience with business analytics, business process improvement, statistical or data analytics, or quality assurances practices.

Preferred Experience: Experience in higher education, public sector, or research-intensive environments preferred.

Prior experience working with business applications and systems, assessing functionality and workflows, developing requirements, and analyzing findings with contemporary tools and technologies preferred. Prior experience working with Oracle Analytics, Power BI for Office 365, SQL, SharePoint, Visual Basic for Applications (VBA), and PowerPivot preferred.

Supervisory Experience: N/A.

Certification/Licensure: Project Management Professional (PMP) certification preferred.

Other: Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 undergraduate college credits being equivalent to one year of related experience. In instances where specific education and/or experience is required only directly related education and/or experience may be substituted.

Knowledge, Skills & Abilities

• Ability to develop business requirements, create process documentation, and generate business reports.

• Proficiency with assessing and evaluating systems functionality, applications features and workflow, and analysis tools and technologies.

• Strong analytical skills, critical thinking skills, and problem-solving skills.

• Proficiency in business process modeling and documentation. Proficiency in controls, dependencies, and handoffs.

• Strong written and verbal communication skills with the ability to deliver presentations effectively to both technical and non-technical audiences.

• Ability to work collaboratively in a team environment to produce desired results.

• Familiarity with privacy, security, accessibility, and compliance considerations in enterprise systems.

• Strong attention to detail and organizational skills.

• Ability to manage multiple projects and meet deadlines.

Hiring Range: $90,000 - $100,000, commensurate with education and experience.

UMB is committed to cultivating a diverse and inclusive workforce and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, ancestry or national origin, sex, pregnancy or related conditions, sexual orientation, gender identity or expression, genetic information, physical or mental disability, marital status, protected veteran's status, or any other legally protected classification.

If you anticipate needing a reasonable accommodation for a disability under the Americans With Disabilities Act (ADA), during any part of the employment process, please submit a UMB Job Applicant Accommodation Request. You may also contact leave_and_accom@umaryland.edu Please note that only inquiries concerning an ADA request for reasonable accommodation will be responded to from this email address.

The University of Maryland, Baltimore prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. Read the UMB Notice of Non-Discrimination for more information.