New England HERC

ESSENTIAL FUNCTIONS & DUTIES:

• Design, build, and maintain advanced Workday reports (composite, matrix, dashboards), including development of calculated fields to support complex reporting needs.

• Translate stakeholder requirements into scalable, accurate reporting solutions that support both individual and enterprise-wide needs.

• Troubleshoot reporting issues, validate data accuracy, and continuously improve reports for usability, performance, and standardization.

• Support Workday HCM configuration, including business processes, data structures, and system enhancements.

• Partner with functional and technical teams on integrations, ensuring accurate data flow, validation, and issue resolution--particularly for Benefits and downstream systems.

• Assist with testing, validation, and deployment of configuration and integration changes.

• Facilitate requirements gathering, working sessions, and solution reviews; document, validate, and confirm requirements prior to build.

• Maintain clear, structured documentation for reports, configurations, integrations, and processes to support sustainability and knowledge sharing.

• Serve as a trusted resource by responding to stakeholder questions with clarity, accuracy, and timeliness, delivering a high level of customer service.

• Lead demos and walkthroughs to confirm understanding, drive adoption, and translate complex concepts into user-friendly guidance.

• Identify opportunities to streamline processes, improve system effectiveness, and enhance user experience.

• Contribute to reporting governance by supporting standard definitions, naming conventions, and data usage practices, ensuring alignment with enterprise standards while meeting business needs.

Work environment

• Office environment (Home office)

Physical Demands

• Primarily sedentary and requires some repetitive motion such as data entry.

Travel required.

• Occasional travel to Woods Hole, MA for department meetings, trainings, etc.

Required education and experience

• Bachelor's degree in information systems, Business, Human Resources, Analytics, or related field

• 5+ years of experience supporting HR/payroll/benefits data management, analytics, and/or reporting

• 3+ years of Workday experience, with a strong focus on:

• Advanced report writing (composite, matrix, calculated fields)

• Workday HCM configuration

• Benefits and Talent related integrations

• Experience gathering and documenting business and functional requirements

• Experience supporting both individual and broad organizational reporting needs

Preferred education and experience

• Workday HCM for Administrators Certification

• Workday Reporting Certification

• SHRM/PHR or other HR certifications

Additional eligibility requirements

• Excellent customer service mindset, with a focus on responsiveness, follow-through, and stakeholder support

• Strong communication skills, both written and verbal, with the ability to explain complex concepts clearly

• Ability to independently answer questions, troubleshoot issues, and guide users to solutions

• Strong analytical and problem-solving skills with attention to detail

• Ability to manage multiple priorities and deliver high-quality work in a fast-paced environment

• High level of discretion and professionalism when handling sensitive employee data

• Commitment to continuous learning and development in Workday and HR technology