New England HERC

Position Purpose:

The Coordinator for Residential Operations specializes in the support of housing operations and administrative processes. Working closely with operations partners, the coordinator will help develop and implement housing processes including applications, room selection, and database management. Recognizing housing is an essential part of the student experience, relationships developed with colleagues and students through this work will be an important foundation of this role. The coordinator is also the primary administrative manager for the office.

Due to the extensive nature of the work involved in residential operations and in support of the on-call work, this position is live-on.

Job Duties:

Residential Operations:

• Supports the Associate Director of Residential Operations in all residential access and student housing processes: off-campus, fall and winter placements, academic year selection and housing changes, and first-year housing assignments.
• Supports the Associate Director of Residential Operations in optimizing departmental software such as StarRez and Banner through system development, policy creation, and database management.
• Initiates and implements housing project work as directed by the Associate Director of Residential Operations. This includes, but is not limited to: training staff on housing related topics, housing information-related event planning, and coordinating with third party contracted services. 
• Supports students and families in the transition to residential college living by effectively communicating information and making referrals to appropriate resources.
• Navigates difficult conversations with both students and parents about housing-related topics and concerns.
• In partnership with the Associate Director of Residential Operations, develops and maintains the Residence Life website, and contributes to the office’s social media presence.
• Develops and executes a sustained marketing plan for student facing aspects of residential operations, including print and digital methods.
• Engages appropriately with confidential and classified information and exercises judgment and discretion as required.
• In conjunction with campus partners, maintains up-to-date records of physical amenities and conditions of campus residences. Personally tours residences regularly to verify physical amenities and conditions.
• Supports and/or spearheads assignments in collaboration with others in the office as needed. 
• Participates in the annual student staff selection process, including marketing, sourcing applications, scheduling and conducting interviews, participating in deliberations, and communicating with students and campus stakeholders.
• Collaborates with other office staff in the development and implementation of a comprehensive and educational Residence Life student staff training grounded in Bates College, Residence Life, and Bates Leads values.
• Supports First Year Experience (FYE) operations, including creating marketing, posting important information to social media, responding to emails from incoming first-years and families, assisting with the First-Year Forms process, maintaining up-to-date information on the FYE website, and managing logistical and coordination needs related to Arrival Day.

Administrative and Office Support:

• Creates, sustains, and oversees systems for managing the operations of the office.
• Fosters an open, welcoming, and fun office environment for students, families, and colleagues.
• Serves as the primary point of contact for inquiries related to the Office of Residence Life, and provides administrative oversight for the office. This includes receiving and triaging phone calls, emails, mail, and visitors to the office, including families and campus partners.
• Maintains comprehensive files and records.
• Orders office supplies and processes invoices related to Residential Operations.
• Manages office credit card(s), including receipt tracking and reconciliation.
• Provides administrative support for peak workload seasons, including annual student staff selection and the First-Year Experience program.

Green Dot:

• Serves as a student facing Green Dot bystander intervention facilitator.
• Assists in the continued training and practice of the Green Dot facilitator team.
• Participates as a facilitator of a 5-hour student training 1-3 times per semester.
• Participates as a facilitator for faculty/staff training 1-3 times per semester.

On-Call Student Support:

• Trained as an auxiliary member of the Residence Life on call team to fill in during periods of high need and/or unexpected absence of individuals in the on call rotation.
• On-call rotation responsibilities include managing risk, timely response, and support for student emergencies (medical, mental health, protest, etc.).
• During periods of on-call responsibility, needs to be accessible by department-issued cell phone 24 hours per day and remains within the required radius of campus.
• Maintains a high level of visibility within the residential community to build relationships with students by conducting rounds when on call.
• Considering community health, equity, fairness, and de-escalation techniques - identifies, intervenes, and documents residential conflicts/issues either when completing rounds or when being dispatched by Campus Safety.
• Coordinates incident and behavioral response, including those that are highly complex in nature; e.g., sexual misconduct, alcohol and drug related behavior, mental health concerns, bias incidents, health and safety concerns, and community conflict.
• Completes appropriate, accurate, and consistent documentation of policy violations and residential conflicts in accordance with departmental risk management practices.
• Lives in a designated on-campus apartment.

Minimum Qualifications:

Education

• Bachelor’s degree required.
• Valid driver's license required.

Experience

• 1-2 years of experience in residence life or higher education (including professional or undergraduate experience in residence life, student government, student activities, student or outdoor leadership positions, other campus offices, etc.)
• Demonstrated success in working with individuals from underrepresented groups, including individuals from historically underrepresented racial and ethnic groups, first-generation-to-college students, LGBTQ+ identified individuals, and low-income students.
• Experience working in collaborative and dynamic office environments with frequently shifting tasks and priorities.
• Experience supporting young adults and their families in the transition to a residential college environment.
• Preferred: Training and experience in facilitating mediation, conflict resolution, or other restorative justice processes.
• Preferred: Experience working with housing software such as StarRez.

Skills and Knowledge

• Commitment to equity and inclusion, and serving the needs of a culturally and educationally diverse community.
• Excellent judgment and awareness for interpersonal dynamics.
• Strong interpersonal skills with ability to develop and maintain collegial relationships with clientele such as students, families, staff, faculty and co-workers.
• Excellent communication (written, verbal & listening) skills.
• Ability to effectively engage with diverse personalities and manage difficult situations.
• Ability to work independently and handle multiple priorities with minimal supervision.
• Strong organizational, tracking, and assessment skills including proficiency in basic data management systems and basic computer software (e.g., Microsoft Word and Excel, Power Point, WordPress [website], Google docs, email and calendaring.)  
• Strong problem solving skills with the ability to adapt and explore multiple avenues to a solution.

Benefits:  

Bates College offers competitive salaries, excellent benefits (health, dental, sick leave, 24 days of vacation, 2 personal days, 13 paid holidays, dependent care subsidy, free parking, access to library and athletic facilities & more), and a supportive, collegial environment in a drug and smoke-free workplace.