New England HERC

• Job Type: Officer of Administration
• Regular/Temporary: Regular
• Hours Per Week: 35
• Building: Hammer
• Salary Range: $80,000 - $92,000

Position Summary

Reporting to the Manager of Instructional Technology, the Support Technician is responsible for the support, maintenance, user training, operation, documentation, and security of AV/IT systems located in campus-wide learning environments, conference rooms, and specialty rooms  for the Columbia University Irving Medical Center (CUIMC).

Responsibilities

• Works independently and as part of a team with minimal supervision. Has decision making authority while onsite at client locations.
• Support and maintenance of AV/IT systems to include computer hardware, digital and analog media presentation systems, audio visual hardware and software, audio engineering and configuration of audio DSP technologies, network enabled devices, digital signage, conferencing technologies, lecture capture technologies and related equipment located in existing facilities.
• Provides excellent customer service and maintains good relationships with clients and department/school administration.
• Provides technical support locally, remotely, and via the telephone.
• Provides Level 1-2 support for the eRooms service line.
• Provides support for other teams as needed.
• Responds, records, and communicates pertinent technical information via the incident management system and responds to system alerts for multiple hardware/software issues.
• Provides event production support for special events.
• Provides occasional weekend and off-hour support based on customer needs.
• All other duties as assigned.

Minimum Qualifications

• Bachelor?s degree and/or equivalent experience required.
• Minimum 3-5 years? related experience.
• Knowledge of AV/IT Systems, including hardware, software, and system integrations, including Crestron DMPS control systems and Crestron Fusion RV.
• Experience in soldering/crimping cables.
• Knowledge of server-client system hardware, software, and integrations.
• Ability to move or lift items weighing up to 75 pounds.
• Completes work on time and to expected standards. Must be self-motivated and detail-oriented.
• Must be willing to work flexible hours, including nights and weekends.
• Ability to work effectively with internal and external personnel.
• Ability to communicate technical information to non-technical users.
• Ability to work with minimal supervision.
• Ability to work weekends and off-hour work when necessary.

Preferred Qualifications

• Previous experience in higher education.
• InfoComm CTS.
• Crestron DM Certified Technician (DMC-T or DMC-T4K).
• Crestron CTI-Fusion-I.
• Experience in Crestron Programming.
• Knowledge of Lecture Capture, Streaming Media and Echo360.
• Knowledge of Video Conference, Zoom, Teams and Unified Communications systems.
• Familiarity with Atlona, Biamp, Q-SYS, Aver, Shure, Sennheiser, Panasonic, Canon, Dell, Epiphan, InoGeni, Huddly, AviPas.
• Hardware and software including Dante protocols and externals.
• Basic understanding of network protocols and configurations.
• Basic understanding of PC, Mac, & printer hardware and software.
• Microsoft MTA, MSCA or MCSE.
• Cisco CCENT.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.

About Columbia University

Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.

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