Required Qualifications:

1. Three to Five years in a customer-facing technical support role 
2. Working knowledge of current personal computer operating systems and productivity software, including Microsoft 365, Windows 10/11, Mac OS, iOS and Android OS

Preferred Qualifications:

1. Bachelors Degree in Computer Science or Information Technology
2. Experience with Endpoint Management solutions (Microsoft Intune/Jamf) 
3. Technical support experience in a Higher Education environment
4. Demonstrated ability to work in a team environment with strong communication skills, both written and oral, and a positive attitude toward sharing expertise and assisting others to learn
5. Demonstrated ability to work effectively with a diverse community of professional, non-professional and student stakeholders

Working Conditions:

Salem State University complies with the Americans with Disabilities Act (ADA) to provide reasonable accommodation to qualified applicants and employees with disabilities. For accommodation information or requests please email eo-hr@salemstate.edu.

Potential for Permanent Hybrid/Remote Work: ITS is part of a project to move some administrative functions to a permanent remote/hybrid work model, including this position. The permanent remote/hybrid work model project is currently in Phase One. During this phase detailed plans and policies will be developed, including the identification and provision of shared, reservable space for the occasional on-campus work that members of department, including this position, may need to do. Applicants should be aware the position will start out 100% remote and may remain largely remote thereafter. The university reserves the right to set the conditions and location of the employment, including changing to a more traditional in-house work model if that is necessary to effectively meet the mission of the university and responsibilities of this position.

Office activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and interaction with computer equipment; occasional bending, reaching, lifting, pushing and pulling up to 5-20 pounds.

Special Instructions to Applicants:

Please apply online and attach resume and cover letter.

Employment is contingent upon a completed background and CORI check satisfactory to the university.

This position is not eligible for H1B visa sponsorship.

Please note all newly hired staff and faculty, will need to be in compliance with Salem State University’s COVID-19 Vaccination and Booster Requirement.

EEO Statement:
Salem State University is an equal opportunity/affirmative action employer.