New England HERC

Coordinator, Veteran & Military Services (Academic Coordinator)

Department: Student Development - Wellesley

Location: Wellesley Hills

MassBay fosters educational excellence and academic success to prepare students for local and global citizenship, to meet critical workforce demands of communities, and to contribute to the region's economic development.

Massachusetts Bay Community College values diversity, inclusion, and collaboration. We strongly encourage members of underrepresented communities to apply to join our community.

Located in Greater Boston, MassBay is a comprehensive, open-access community college offering associate degrees and certificate programs on three campuses in Wellesley Hills, Framingham, and Ashland, Massachusetts.

Position Summary:

The ideal candidate will join a vibrant and inclusive educational community, and have a desire and ability to work with a diverse population. The candidate will coordinate the educational services and benefits provided to veterans, reservists, active duty personnel and their family members; interpret and implement policies and procedures; oversee certification of veteran educational benefits and the Veterans' Resource Center, manage caseload and coordinate activities pertaining to academic advisement for veteran, reservist, and active duty students; as well as maintain knowledge in the college curriculum, academic policies, and advising tools; work closely as a team member in Advising to provide advisement to all students

Key Responsibilities and Duties:

• Work one-on-one with students to create a warm and welcoming environment for student veterans, reservists, and other military personnel;
  
• Serve as the College's lead veteran resource; maintain up-to-date knowledge of each benefits program and associated regulations and procedures; provide support and training for faculty and staff regarding VA academic policies;
  
• Advise students regarding educational benefits programs available through the US Department of Veterans Affairs, the Armed Services, and the Commonwealth of Massachusetts, about the academic programs offered at the college;
  
• Work with the Massachusetts State Approving Agency for Veterans' Education to ensure that all MassBay programs meet the state education requirement for GI Bill(r) use;
  
• Provide comprehensive academic advising to all student veterans; assist students in selecting appropriate major or field of study particularly concerning the use of GI Bill(r); develop academic plans of study;
  
• Monitor course enrollment and academic progress and maintain detailed and accurate records, in accordance with Federal regulations and directives of VA regional office;
  
• In addition to assigned caseload, assist with general academic advising in the center including new student orientation and peak enrollment periods;
  
• Work with deans and department heads to develop resources/procedures for improving veterans' achievement;
  
• Supervise VA student veteran workers;
  
• Participate in VA and Massachusetts SAA Training;
  
• Counsel students as to their rights and responsibilities under the various programs, and the recommended processes for gaining full and timely benefits;
  
• Troubleshoot issues of late or incorrect benefits payment; advise students of the effect on educational benefits of various academic actions;
  
• Initiate the certification process for Federal educational benefits for eligible students, drawing upon detailed knowledge of VA regulations and College academic programs, ensuring that all courses certified are eligible for payment;
  
• Work collaboratively and strategically with College offices, academic departments, and other offices as a resource and advocate in troubleshooting administrative challenges on behalf of veterans, active duty military personnel, reservists, and dependents;
  
• Provide support to students with a wide variety of psychological and physical disabilities, working collaboratively with Accessibility Resource Center staff, and facilitating referrals to campus and community resources where appropriate;
  
• Compile data and reports to complete annual military-friendly surveys;
  
• Arrange on-campus military recruiter visits; cultivate and maintain relationships;
  
• Serve as Advisor to MassBay's Student Veteran Club; coordinate veteran and military activities on campus;
  
• Perform administrative tasks associated with department activities.
  

Commitment to Equity:

• Support MassBay's commitment to the Equity Agenda; collaborating with faculty, staff, and students on the College's strategic initiatives dedicated to closing the equity gap related to student outcomes;
  
• Support MassBay's commitment to being anti-racist; embracing a community free of bias and inequality;
  
• Contribute to discussion and review of applicable College policies with a critical lens toward diversity, equity, and inclusion;
  
• Engage with the Office of Diversity on issues related to underserved student success;
  
• Further the examination of pertinent practices that are culturally responsive and reflective of inclusive perspectives; and
  
• Engage in conversations with colleagues and students regarding best practices within the discipline or programmatic related to equity and inclusion.

This list is not to be considered all-inclusive. A supervisor may assign other duties as required to meet the needs and foster the mission of the College.

All employees of MassBay are expected to work collegially and collaboratively within a community that values and celebrates diversity.

Required Qualifications:

Master's degree in Education, Counseling, Sociology, or closely related field; with five (5) years experience and/or training that includes academic advisement, academic placement, counseling, career development, math/electronics teaching, or program/project management; or an equivalent combination of education, training, and experience.

Preferred Qualifications:

• Sensitivity and commitment to the goals of Affirmative Action and workforce diversity;
  
• Experience working in a diverse environment;
  
• Demonstrated commitment to working with underserved students;
  
• Knowledge of PeopleSoft and Enrollment Manager (EM).
  

Strongly Desired Qualifications:

• Military veteran status
  

Additional Information:

Salary Range: $77,358 - $86,509, in accordance with one's education and experience as dictated by the collective bargaining agreement classification compensation structure.

As a Massachusetts State Employee, you are offered an outstanding suite of benefits adding value to your salary.

• Array of choices for health insurance plans to meet individual/ family needs
  
• Affordable Dental Insurance and vision discount program
  
• 12 paid State/ Federal holidays
  
• Generous sick, vacation, and personal time
  
• Flexible Spending Plans to reduce your taxable income
  
• Low-cost basic and optional life insurance
  
• Defined Benefit Pension Plan, providing a fixed, pre-established benefit for employees at retirement
  
• Thinking to save more money towards retirement: consider Deferred Compensation plans i.e., 457(b) or 403(b).
  
• Tuition Benefits for employees and dependents at state colleges and universities
  
• Free Employee Assistance Program (EAP)
  
• Eligibility towards Public Service Loan Forgiveness (PSLF)
  
• Free gym and parking on campus
  

Need more info: https://www.massbay.edu/employment/benefits

Position Type: MCCC-Professional Grade 6

Application Deadline: March 16, 2025, or thereafter until filled.

To Apply: Please include a letter of interest and resume with your online application.

Staff

Hiring is subject to state appropriation funding.

Final candidates are required to provide sealed transcripts and/or certifications.

Hiring is contingent upon a successful CORI clearance.

Massachusetts Bay Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.