New England HERC

The role is located at the MGH Institute of Health Professions located in a Charlestown Navy Yard

Summary

The simulation operations specialist is responsible for the implementation and delivery of simulation-based education (SBE) activities as an integral component of health professions education at the MGH Institute of Health Professions (IHP). Primary responsibilities include overseeing daily operations of the simulation spaces serving various departments within the IHP's School of Nursing, School of Health and Rehabilitation Sciences, and School of Healthcare Leadership. This individual will be responsible for all operational elements supporting SBE activities from consulting on scenario planning, preparing physical space and equipment, ensuring video capture, providing technical support, and participating in simulations as needed. Duties will be performed throughout the various simulation spaces across campus using in-person, hybrid, and/or virtual modalities.

Duties and Responsibilities

Administrative (30%):

• Coordinate with the Registrar, Simulated Participant Program, and Clinical Learning Lab teams to manage scheduling, facility reservations, and equipment and staffing needs for SBE activities.
• Develop and maintain dashboards for the IHP community to align efforts and build efficiency into SBE activities.
• Manage correspondence and respond to inquiries for the Simulation Lab.
• Manage inventory and ordering of supplies for SBE activities, including accurate cost allocations to the respective training program or unit.
• Act as primary contact for all simulation equipment vendors as well as external groups seeking support/services from IHP for SBE activities.
• Organize, update, and disseminate simulation scenarios with setup guidelines and teaching resources for faculty and staff.
• Electronically organize, store, and audit reference materials, equipment specifications, maintenance agreements, and warranties.
• Utilize SBE resources effectively and efficiently across departments and units.
• Produce annual (or more frequent) utilization reports of disposables and equipment to improve efficiency and inform resource planning.
• Research and place purchase requests for new technologies, as needed.
• Provide orientation to relevant groups to simulation principles, procedures, equipment, safety practices, and facilities.
• Participate in IHP-wide committees and initiatives pertaining to SBE and teaching innovation.

Technology operations, repairs, maintenance (40%):

• Prior to SBE activity, set-up space as specified in the simulation design template, ensuring technology (manikins and software) is functional and ready for the scheduled activity.
• Procure and apply moulage to standardized patients and simulators.
• During live simulations, operate SBE-equipment and software.
• Break down equipment and return space to baseline state after the end of SBE activities.
• Operate various simulation technologies including anatomic models, task trainers, high fidelity computer-based simulators, and virtual reality-based simulators.
• Regularly maintain software and equipment within warranty guidelines.
• Manage supplemental technologies to record simulations, manage case information, collect faculty and participant evaluations, track learner hours, and report on utilization.
• Provide first-line audiovisual technical support for computer-based multimedia systems and components, troubleshoot and/or escalate complex issues to the IHP Information Technology team.
• Assist faculty with setting up live AV viewing of simulations using SimulationIQ software.
• Troubleshoot technological issues with simulation-equipment, manikins, and accompanying computers/tablets.
• Coordinate with IHP Information Technology to manage technology issues related to simulation-based equipment.
• Maintain technology issues log.
• Update IHP faculty and staff on the status of open Help Desk tickets.
• Work to close tickets by maintaining communication with IT about unresolved issues.

Education (30%):

• Support simulation best-practice training for faculty, staff, and graduate/teaching assistants, including simulation safety standards and simulation equipment use, including manikins, and computer applications.
• Collaborate with faculty in the development and implementation of scenarios, including offering recommendations for improving simulation design and implementation processes and appropriate equipment selection for the educational objectives.
• Develop efficient processes and innovative solutions to address SBE needs of faculty and learners.
• Participate in live simulations, as a confederate, simulated participant, or operations controller.
• Identify and share latest trends in simulation and technology practices.
• Develop written and/or digital guides to support a user's independent ability to use manikins, task trainers, and other high-fidelity equipment.

Qualifications
Qualifications

• Associate degree in a health professions field or equivalent experience in a related field. Bachelor's degree preferred.
• Professional background in healthcare and simulation technology
• Experience with managing simulation-based technology for teaching and learning, ideally related to health professions education and/or health care delivery.
• Experience with simulation-based education and training, patient safety, and implementation of innovative simulation-based education and training programs, or an equivalent combination of training and experience
• Certified Healthcare Simulation Operations Specialist (CHSOS) or Certified Healthcare Simulation Educator (CHSE) is preferred

Skills/ Abilities

• Possesses excellent organizational skills and attention to detail.
• Demonstrates commitment to fostering diversity and inclusivity.
• Possesses excellent communication skills in relation to faculty, instructors, students, staff, other IHP employees and visitors in a positive, professional manner.
• Possesses excellent computer skills, including all Microsoft Office Suite tools commonly used at the IHP (e.g., Outlook, Teams, Excel, Word, PowerPoint)
• Self-motivated and independent with the ability to work effectively in a team environment of multiple stakeholders.
• Able to prioritize and effectively allocate time and resources to move projects and initiatives to completion.
• Manages conflict effectively in interactions related to simulation-based learning activities.
• Maintains and continues to develop familiarity and technical expertise in use and maintenance of simulation equipment.
• Able to learn new software and hardware quickly and independently.
• Knowledge of medical terminology and human anatomy/physiology
• Self-directed learner with interest in continuing to develop professional knowledge, skills, and competencies in simulation operations and education.

Budget responsibility

• Participate in budget planning and oversight of expenses.

Working Conditions

• Simulation lab and office environment on-campus

About MGH Institute:

MGH Institute of Health Professions is a graduate school in Boston that provides entry-level and post-professional programs in Nursing, Communication Sciences and Disorders, Genetic Counseling, Occupational Therapy, Physical Therapy, and Physician Assistant Studies. The PhD in Rehabilitation Sciences and a PhD and Master of Science in Health Professions Education have been added in recent years to meet rising demand for highly educated health care professionals, educators, and researchers. Integrating classroom learning with research and clinical experience, the Institute grants doctoral degrees, master's degrees, awards certificates of advanced study, and offers continuing education to practicing professionals.

The IHP is the only degree-granting affiliate in Mass General Brigham (MGB), the largest private employer in the Commonwealth of Massachusetts. The Institute has been recognized multiple times by The Chronicle of Higher Education as a "Great College to Work For." A leading health sciences educational institution, MGH Institute provides students with outstanding academic programs, many of which are ranked among the best in the nation.

MGH Institute of Health Professions has announced an organization-wide anti-racism initiative to think boldly about race and bring together all members of the IHP community to address systemic racial injustice as well as oppression more broadly. The plan seeks to create a supportive and inclusive campus environment and better support the diverse communities the school serves. We are excited about this new initiative and are hiring employees who are committed to justice, equity, diversity, and inclusion and will contribute to our anti-racism and anti-oppression approach.

EEO Statement
The MGH Institute of Health Professions is an equal opportunity employer and is committed to enhancing the diversity of its faculty and staff. We welcome nominations and applications from individuals who would bring diversity of experience, thought, and practice to the Institute's research, teaching, and clinical missions. Applications from protected veterans and individuals with disabilities are strongly encouraged.Partner's Healthcare is acting as an Employment Agency in relation to this vacancy.

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