New England HERC

Director of Campus Business Services

University of California Riverside

Job Number: 28917708
Full/Part Time: Full Time
Schedule: 8AM - 5PM
Salary: $93,400 - $177,200

Position Information
UC Riverside's Auxiliary Services is recruiting for the Director of Campus Business Services. Campus Business Services (CBS) provides a myriad of services to the UCR campus community, including faculty, staff, students, and visitors. CBS's units and services include: Digital Print Services (Quick Copy, Exam Printing, Digital Printing, and Bindery), Campus ID Card Services, Mail Services, Central Shipping & Receiving Services, ScotSurplus, Document Shredding Services, Business Store, Copier Program, Design/Marketing Services, and Bookstore oversight.

Under the general direction of the Associate Vice Chancellor of Auxiliary Services, the Director of CBS is a member of the Auxiliary Services senior leadership team. The Director has senior-level management responsibility for strategic planning, leadership, goal setting, organizational development, personnel and budget management of CBS. The Director of CBS is responsible for: strategic and operational direction and guidance for CBS in alignment with the mission of Auxiliary Services; direct leadership and oversight for 3 unit supervisors and 1 administrative support staff with 18 operational/support staff indirectly, and dotted line reporting for the vendor-operated Bookstore; establishes department vision for achieving annual goals across all business units and service areas related to service excellence, customer retention, operational optimization and rate development to meet department budgetary commitments; setting performance goals, develops Key Performance Indicators (KPI's) and establishes measurable quality assurance goals; developing a cohesive team of supervisors and staff to ensure extensive knowledge about service offerings across CBS to affect streamlining processes (e.g., work intake, reception, follow-up, work routing and customer outreach/engagement); ensuring delivery of a customer experience that is responsive, engaging and adaptable for all members of the campus community; directing marketing campaigns, customer outreach programs and relationship development on behalf of CBS; ensuring University policies and procedures are followed in all aspects of CBS's operation. The Director leads CBS on emergency planning/response as well as serves a critical role on the Auxiliary Services team for response and recovery/continuity.

**As a condition of employment, you will be required to comply with the University of California SARS-CoV-2 (COVID-19) Vaccination Program Policy. All Covered Individuals under the policy must provide proof of Full Vaccination or submit a request for Exception (based on Medical Exemption, Disability, and/or Religious Objection) or Deferral (based on pregnancy) no later than the applicable deadline. For new University of California employees, the applicable deadline is ten weeks after their first date of employment. **

Education
Education Requirements

Degree
Requirement Bachelor's degree in related area and/or equivalent experience/training. Required


Experience

Experience
Requirement 8 - 13 years of related experience. Required Experience and/or knowledge of UC systems, policies, procedures and regulations. Preferred Experience with collective bargaining units. Preferred Previous supervisory/managerial experience. Preferred Experience with personnel management including staffing, recruitment, training, disciplinary action, termination, and performance management. Preferred Experience performing oversight of a myriad of business/operational units both core and auxiliary within a higher education setting. Preferred


Minimum Requirements
Special Condition Requirement Hired candidate must successfully pass a background check through the DOJ and FBI prior to appointment start date. Required Occasional travel for university related business meetings, conferences and/or professional development. Required


Preferred Qualifications
Strong verbal and written communication skills; ability to influence/persuade all levels of staff.
Broad knowledge of the organization's processes, protocols and procedures with a focus on budget, account and fund management and/or personnel management under labor contract(s) and personnel policy.
Skills to work collaboratively with other locations.
Demonstrated management and conflict resolution skills to effectively lead and motivate others.
Broad knowledge of financial analysis and reporting techniques; human resources and risk management planning; and/or accounting and payroll.
Broad knowledge of common organization-specific and other computer application programs.
Proven skills to quickly evaluate complex issues and identify multiple options for resolution.
Skills in organization and customer service to effectively manage multiple important priorities. Proven ability to organize department work functions in an efficient and effective manner.
Knowledge of human resources procedures, including staffing, hiring, training, disciplinary action, termination, and performance management.
Broad knowledge and experience with customer service and customer retention principles.
Ability to collect, analyze and summarize data to provide meaningful metrics or reporting for various levels of reviewers in an organization.
Ability to advocate and be the ambassador for developing and maintaining a brand throughout a medium to large business or campus community.
Ability to determine objectives, direct programs, develop strategies and policies. Demonstrated versatility and creativity in determining the best way of achieving unit goals and creating a new unit, services, or program.
Skill to develop and implement creative ideas and/or solutions to solicit customer feedback, service improvements, service offerings and communication strategies.
Leadership skills to mentor and develop management and administrative staff.


Additional Information
Possesses advanced analytical, technical and problem-solving skills and abilities and a strong awareness of medium to larger team/department strategies and customer needs.

Skill to maintain and manage websites with all current information on service offerings, emergency communications, work order submission, client feedback and contact information.

Knowledge of relationship management principles, practices and relevant methodology to facilitate strategic customer relationships.

Demonstrated knowledge of university/higher education bookstore operations and business models.



To apply, please visit: https://irecruitportal.ucr.edu/irecruit/!Controller?action=jobs_webui.show_page&page=jobs_detail&requisition_id=28917708&profile_id=&module=jobs







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