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EDP Systems Analyst II (Helpdesk Coordinator)
EDP Systems Analyst II (Helpdesk Coordinator) AFSCME Unit : Grade 21 Primary location : Lynn Campus. May need to work at other campuses as necessary Hours: Monday- Friday, 8:00 a.m. to 4:00 p.m. (37.5 hours/week) GENERAL STATEMENT OF DUTIES: This position provides customer service and technical support to the NSCC user community which is comprised of approximately 11,000 faculty, staff and students. Responsible for first tier support, troubleshooting and triage of requests that are received via email, chat, telephone or in person. Requests will include topics such as access to network resources, assistance with account access (account set up
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