At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
The Patient Experience Representative will be responsible for:
Patient Encounter Management:
Providing positive and effective customer service that supports unit operations.
Collaborating with referring providers and practices
Obtaining required authorizations to compile patient and staff schedules.
Scheduling patients and supporting the patient encounter
Check In/Check Out:
Greeting and directing patients, families and visitors
Monitoring daily schedule and coordinating flow with clinicians/supervisor
Providing record of transactions in Hospital Systems
Facilitating and Directing communication with Financial Counseling
Maintaining personal calendars for physician/supervisor(s)
Recording and forwards messages, triaging call for urgent information or service, initiating call for emergency services
Providing routine clerical support as needed
Actively contributing to departmental and organizational initiatives and projects with a focus on continuous process improvement
Assisting in implementing change in internal systems and procedures
To qualify, you must have:
A high school diploma/GED required
Prior customer service or administrative experience preferred
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
The ability to work with diverse internal and external constituencies
Probable Schedule: Monday - Friday, 8:00a - 4:30p
Please note: During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs.
Boston Children's Hospital offers competitive compensation and unmatched benefits, including affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best.
Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Internal Number: 3144667
About Boston Children's Hospital
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.