The Technology Support Specialist is knowledgeable and enthusiastic about all things technology and customer service. The position will play an important role in providing help desk support to students, staff, and faculty. The position will also give general assistance with classroom technology, conferencing, and lecture capturing technologies. Occasional evening and/or weekend work may be required. The position will provide students, faculty, and staff with the support necessary to use technology efficiently as well as provide superior customer service in person, through written communication, and on the phone.
Experience providing technical support for Windows laptop or desktop computers in a help desk environment
Ability to troubleshoot effectively in a fast-paced environment
Experience creating their own projects and completing them on time
Ability to work with a variety of users and expertise promoting a customer service-oriented attitude
Excellent organizational, time management, and communication skills
Ability to work independently and part of a team with proven multi- tasking experience
Knowledge of both OS X and Windows
Technical certifications such as A+, CCNA, or ITIL
Experience using and deploying virtual desktops/environments
Proven ability to build strong working relationships with various individuals and groups in an operational and project setting
Experience collaborating with departments and promoting technologies and services
Wentworth is an AA/EEO employer. Women and underrepresented groups are encouraged to apply.
The five educational institutions that make up Colleges of the Fenway view diversity as a key component in the growth of our students' educational experience as well as our ongoing journey as professionals charged with maintaining the world class status of our institutions. By drawing from a wide cultural palette, we ensure that we have access to the full range of talent available. Through our respect for the vast array of backgrounds we create an environment that will help that talent grow. It is within an environment of respect that we are able to build and work toward our goals. Our goal is to create an atmosphere that values mutual respect. All Colleges of the Fenway members have policies and practices designed to safeguard our healthy environment as well as provide the support and access needed to do so. The Colleges of the Fenway are located in the heart of Bostons academic, scientific and cultural communities and is within walking distance from landmarks such as the Museum of Fine Arts, Fenway Park, Symphony Hall and world renowned medical institutions. Jobs at Emmanuel College: http://emmanuel.edu/About_Emmanuel/Employment.htmlJobs at Massachusetts College of Art and Design...: http://www.massart.edu/About_MassArt/Careers.htmlJobs at Massachusetts College of Pharmacy and Health Sciences: http://www.mcphs.edu/about-mcphs/careers-at-mcphsJobs at Simmons College: http://simmons.edu/overview/about/jobs/Jobs at Wentworth Institute of Technology: https://jobs.wit.edu/