The Assistant Director - Academic Support is responsible for managing and supporting the daily functions of the academic support team in the Center for Academic Support and Advisement. The academic support team is responsible for providing support and resources to students with a focus on academic success through high impact practices, such as tutoring and academic coaching. Duties include:
Leadership and Performance Management
Set and follow the on-boarding cycle for hiring and training new academic coaches and tutors each semester, and provide support when necessary for on-boarding new hires for the Supplemental Instruction program; assign job duties and supervise the tutors and peer academic coaches (PACs) in the completion of job responsibilities; provide on-going training to develop tutors and PACs following institutional guidelines (FERPA, Mandatory Reporter) using foundational theories, study skills/techniques, problem-solving strategies, organization/visual tools, and group collaboration techniques to be used in sessions and workshops; assist with developing and monitoring academic support interventions and programs to address factors that influence retention, progression, and degree completion; lead academic coaching outreach campaigns using the Navigate tool and compile results to share with the Director; provide on-going training and support to all departmental staff related to academic skills and strategies; observe tutoring/coaching sessions and workshops, meeting with tutors and PACs regularly to provide appropriate feedback; and identify weaknesses or problems for all academic support programs, including tutoring, coaching, and SI and make recommendations for solutions and growth.
Program Development and Coordination
Expand and maintain peer academic support programs (such as tutoring and academic coaching) with the mission of extending the reach of academic support across campus; coordinate tutoring and coaching schedules, collaborating with the SI Program Coordinator, securing space on campus when necessary or assisting with Zoom meeting set-up when appropriate; manage EAB Navigate program (online tutor scheduling system) for tutoring, academic coaching, and Supplemental Instruction; utilize Canvas to collect, store, and track administrative documents and training participation of tutors and academic coaches; update and distribute promotional materials for publication on the CASA website and for regular distribution via email; promote tutoring and academic coaching services, regularly, to the campus as a whole via website, email, and social media; and keep an inventory of resources available for SI Leaders to check out (SI Leader guides, SI Strategy Cards, Pen/Tablets, etc.).
Set and monitor strategic plans for meeting academic goals, developing short- and long-term strategies based on variable factors; analyze course performance data (DFW rates) to assist with determining which courses should be included in the tutoring program; gather supporting data throughout the semester (attendance, satisfaction feedback, mid-term and end-of-term performance data of participants, etc.); complete program assessment reports at the end of each academic semester and for the academic year to comply with institutional needs and appropriate professional organizations; and analyze and evaluate courses of action and make independent decisions on complex issues within scope of responsibility.
Budgeting and Fiscal Management
Develop and administer budget for academic support initiatives; maintain budget by tracking monthly spending and by verifying the reconciliation of the procurement card and the ledger; serve as primary approver of time for tutors and peer academic coaches; and serve as substitute for approval or entry in IRIS, and in purchasing supplies, in the absence of the Director or Administrative Assistant.
Function as an expert on tutoring and academic coaching inquiries; participate in professional organizations such as CRLA, ACTP, etc.; participate in tasks and projects of the larger unit; assist with front desk coverage when needed; and other duties as assigned.
The ideal candidate will possess the following:
Knowledge of academic support high impact practices, applicable with professional standards
Ability to communicate effectively, both orally and in writing with diverse audiences
Problem-solving and critical thinking skills
Ability to multitask and display a high degree of accuracy
Ability to generate reports, compile information, and analyze results
Project management skills, such as time management and organization
Ability to provide work direction to professional and student staff
Ability to successfully work as a member of a team
Technical skills including being computer literate and knowledge of relevant software programs, such as Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams), Zoom, Banner, EAB Navigate, or other related student service systems
Review of applications will begin March 15, 2021 and continue until the position is filled. Applications received bythis datewill receive priority consideration.
Internal Number: 213146
The University of Tennessee at Chattanooga is an engaged, metropolitan university committed to excellence in teaching, research, and service, and dedicated to meeting the diverse needs of the region through strategic partnerships and community involvement.