Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
The Transplant and Cell Therapy Coordination job family provides specialized pediatric patient and resource scheduling for high complexity, high risk clinical services supporting hematopoietic stem cell transplant patients and donors as well as a number of other cell therapies. Following exceptionally tightly defined procedures as a member of a highly orchestrated interdisciplinary team, Transplant and Cell Therapy Coordinators perform complex and time sensitive scheduling procedures across multiple clinical platforms using diverse computer systems following proscribed documentation and checklists. Requiring an ability to learn and work within multiple sets of regulatory compliance requirements, and performing complex decision tree procedures in more advanced levels of the job family, Transplant and Cell Therapy Coordinators provide vital technical support infrastructure to a dynamic clinical environment of care. Transplant and Cell Therapy Coordinators work closely with and schedule patients and donors, or may perform donor search and clearance procedures, on behalf of clinical providers, nursing staff, apheresis and other tissue collection staff, cell processing staff, NMDP network centers, donor registries, social work, care coordination resource specialists, clinic testing and exam staff, procedures facilities, off-site medical facilities, oral medicine and other consulting specialist offices, hospital admitting, and a host of other resources involved in the preparation for and ongoing care of patients undergoing cellular therapies, ensuring that required documents are available at appointments and testing is performed within standards as established by FACT, the FDA, NMDP and JC and the specific protocol under which the patient is treated. In conjunction with RN transplant coordinators, Transplant and Cell Therapy Coordinators provide extensive direction to patients, donors and caregivers to ensure that patients and donors understand their schedules for testing and treatment, and assist them in accessing appropriate staff and resources to ensure compliance and support the best possible outcomes.
Responsible for effective and efficient scheduling of patients and/or donors for clinical services and other resources, including but not limited to exam and infusion clinics, donor services, donor network centers, apheresis facilities, cellular product laboratory processing, financial counselor support, care coordination, social work, nutrition, and other professional support services, operating room facilities, nursing support, admission to the hospital and associated beds
As all patients or donors served by this job family shall be considered high risk or falling under highly regulated services, this job family is responsible for carrying out specialized tasks to support regulatory requirements and patient safety, requiring an understanding of the sequential processes involved in patient treatment plans that fall under specified regulatory controls
Organizes and submits required documentation to support insurance approval and/or donor clearance
Effectively communicates scheduled components of complex care to patients and/or donors
Adheres to guidelines and instructions as laid out in the coordinator guide that is applicable to the position (patient, donor, pedi or adult)
Participates in continuous training and maintains current knowledge of the clinical scheduling process, how the regulatory standards drive that process, and how the requirements impact the assigned patient population to achieve patient safety, flow and the resource utilization goals of the organization
Responsible for ensuring filing or reporting of certain documentation, including patient records and the proper and timely posting of updates to the clinical scheduling systems and special databases as needed
May lead or participate in the development of new scheduling systems or processes
Participates in routine case review meetings to represent patients and/or donors assigned
Maintains proficiency in operating multiple clinical information systems applications
Supports clinical teams, including completing & obtaining provider signatures on patient services requisitions, running and transmitting reports from clinical systems as needed to support specialized laboratory testing orders, preparing patient communication and documentation
Carries out patient scheduling following specified rules and utilizing prepared schemas
Participates in training and meetings as required to support the program and achieve competencies as laid out by federal guidelines
Bachelors Degree preferred. 1-3 years relevant experience expected in a clinical scheduling or clinical trials scheduling environment
Demonstrated ability to work in highly regulated environments, such as clinical trials or complex medical systems
Must be detail oriented with excellent verbal and written communication skills
Must be able to maintain high degree of focus on cases assigned through to completion
Ability to work under tightly controlled conditions, following strict guidelines
Ability to remain focused on patients or donors assigned through to completion of work, sometime requiring working longer days to ensure that cases stay on track or requiring effective handoff of cases to other coordinators
Proficient with Microsoft Office products and knowledge of electronic medical records systems
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.
Internal Number: 2020-20484
About Dana-Farber Cancer Institute
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to under-served members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.