At Boston Children's Hospital, success is measured in patients treated, parents comforted and teams taught. It's in discoveries made, processes perfected, and technology advanced. In major medical breakthroughs and small acts of kindness. And in colleagues who have your back and patients who have your heart. As a teaching hospital of Harvard Medical School, our reach is global and our impact is profound. Join our acclaimed Ophthalmology and discover how your talents can change lives. Yours included.
This Lead Patient Experience Representative will be responsible for:
Serves as a resource on departmental policies and procedures and provides assistance in resolving administrative problems and issues.
Responds to situations requiring escalated service response.
Schedules patient appointments and procedures to coordinate within and across providers, departments, and institutions. Obtains and records required authorizations on electronic or manual scheduling systems.
Greets and directs patients, families and visitors. Monitors daily schedule and patient flow.
Collects and organizes medical records, information, materials and supplies required for admissions or appointments. Prepares requisitions and other standard forms as requested by clinician or supervisor. Communicates with other departments to coordinate ancillary clinical/administrative services. Prepares, routes and tracks routine administrative forms and documents.
Verifies, records and processes patient demographics, insurance/payment and referral information for patient appointments.
Schedules appointments and meetings/events and maintains personal calendars for physician/supervisor(s). Assists in organizing and scheduling conferences, seminars and other department sponsored programs or events. Organizes documents and/or presentations and logistics for meetings, presentations and events.
Answers, screens and routes telephone calls.
Performs a variety of administrative systems duties such as entering/retrieving information in departmental/hospital systems and Participates in the development of training programs to update staff on department/hospital processes including patient experience focused initiatives and computer training.
Actively participates in and contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement.
Takes the lead on/initiates various operational/departmental projects.
To qualify, you must have:
A high school diploma and 3 years of closely related experience in a healthcare setting.
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
The ability to work with diverse internal and external constituencies.
**This position will rotate between the main hospital campus, Mass Eye & Ear and Waltham.**
Boston Children's Hospital offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement and discounted rates on T-passes (50% off). Discover your best.
Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability. *LI
Internal Number: 2960417
About Boston Children's Hospital
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.