The Polsky TechBar Intern is a part-time position lasting 6 months starting April 1, 2020, with the possibility of extension. The internship is intended not to exceed an average of 20 hours per week, and may involve evening or weekend hours. The intern will be responsible for aiding the IT Support Specialist in helping Polsky Exchange members and guests with IT consulting, software assistance and training, WiFi connectivity, and using the Polsky A/V Systems.Â Â
Facilitate access to IT and Audio/Visual resources available through the Polsky Exchange.
Assist visitors of the Polsky Exchange gain access to the wireless network
Assist and work on user and event program support.
Assist in program event AV set-up and problem resolution.
Assist and work on ad-hoc user requests and tasks which include but are not limited to desktop support, application support, printer connectivity, etc.
Capture, monitor and maintain the helpdesk case database.
Provide technical advice to users and staff at the Polsky center.
Fundamental understanding of hardware and software installation and troubleshooting preferred.
Familiarity with network connectivity and ability to troubleshoot connectivity problems preferred.
Understanding of PC and/or Mac software, operating systems and applications, networks, and hardware required.
Understanding of Microsoft Office Suite, email clients, and browsers preferred.
Excellent decision making and problem-solving skills required.
Effective time management skills required.
Excellent organizational skills with emphasis on detail and follow-through required.
Excellent listening skills with the ability to empathize and focus on client service required.
Communicate technical information to a non-technical audience in a clear and coherent manner to both business users and IT staff through written correspondence, presentations and/or meetings required.
Maintain strictest confidentiality when working with sensitive information required.
Demonstrate initiative in the resolution of problems required.
Self-motivated with the ability to adapt within a rapidly changing environment.
Demonstrated team player, self-starter, and independent thinker.
Superior customer service skills.
Excellent interpersonal skills and work ethic.
Strong verbal and written communication skills.
Education, Experience or Certifications:
High School diploma or higher.
Associates or higher in a related technical area preferred but not required.
Microsoft productsÂ preferred including Office365 and Windows 7/8/10.
Google Apps and/or Google Chromebooks preferred.
Mac OS preferred.
Audio/Visual systems preferred.
Licenses and Certifications:
Technical certification in hardware or major Operating system (Windows, Mac, Linux).
Â Required Documents
NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application.
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Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.
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Internal Number: JR08108
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