Working at MIT offers opportunities, an environment, a culture - and benefits - that just aren't found together anywhere else. If you're curious, motivated, want to be part of a unique community, and help shape the future - then take a look at this opportunity.
COMPUTER SUPPORT ASSISTANT , Mechanical Engineering , to provide technical instruction and assistance in support of PC and Mac desktop software and hardware. Will diagnose computer hardware problems and work with the vendor on repairs; install, update, and resolve issues with application software and operating systems; administer and maintain printers; act as point of contact for the operation and maintenance of videoconferencing equipment; resolve network issues related to the wall jack; implement security protection via updates, virus protections, and setting firewall rules; determine, with assistance from manager, specific vendors for computer-related purchases; create and update documentation and guidelines for various systems; participate in special projects such as infrastructure improvements; and perform related duties as needed.
Job Requirements REQUIRED : high school diploma or its equivalent; at least five years' computer user support experience; strong working knowledge of Windows (7-10) and Mac OSX (10.10-10.15) and some experience with various Linux distros; advanced-level proficiency with Microsoft Office (Word, Excel, PowerPoint); experience supporting various email clients like Apple Mail and Outlook using Exchange via IMAP or Exchange; very strong interpersonal, customer service, and communication skills; ability to work independently and as part of a team, communicate technical information and issues effectively to others, prioritize, problem-solve, and follow directions and seek help if needed. Must be able to lift weights of at least 40 pounds. PREFERRED : FileMaker Pro or database knowledge, and a bachelor's degree in a relevant field. May work occasional evenings and/or weekends. Job #18291-6
This is a two-year position.
Internal Number: 18291
About Massachusetts Institute of Technology (MIT)
The mission of MIT is to advance knowledge and educate students in science, technology and other areas of scholarship that will best serve the nation and the world in the 21st century whether the focus is cancer, energy, economics or literature