Enrollment Contact Representatives serve as the front line contact (via phone, email and chat), as well as participate in proactive outreach for parents and students and assist in the successful recruitment, enrollment and retention of prospective and current Northeastern students. The Enrollment Contact Representative will be expected to demonstrate leadership and problem-solving skills in making sound independent professional judgment to facilitate services for students.
Enrollment Contact Reps duties will include, but not be limited to, the following:
Assist in the student's successful navigation of admissions processes, with the ultimate goal of helping students fully complete an application
Assist students with the registration processes
Advise and assist students and parents with all aspects of financial aid, student account and payment options
Advise students of approaching important deadlines
Advise the student of available Northeastern student service resources are available to him/her and how to obtain these services.
Act as a liaison for the student to those services to assure that student's questions and concerns are being addressed
This position will require excellent interpersonal and phone etiquette, a positive outgoing personality, the ability to work in a fast paced, ever changing environment, and a self-starter attitude. Individuals must be willing to work in a metrics driven position.
Minimum of Associate's Degree or equivalent experience, Bachelor's Degree preferred. 2 years prior experience in counseling students in an educational environment or relevant transferable experience required. Strong interpersonal, phone, and communication skills required. Customer service experience is essential. Ability to understand and effectively communicate the financial and regulatory information. Excellent organizational, counseling and communication skills are required. The candidate will have some experience in working with various databases and office applications such as the Microsoft Office suite. A demonstrated sensitivity to the understanding of the needs and concerns of a diverse population is also essential. Prior experience working in a contact center, higher education or related academic experience supporting adult learners is desired.
This position will require a flexible work schedule that would include some evening hours. It will be based in Dedham. Must be willing to work from Boston on occasion for training, meetings and events.
Requisition Number: STFR005025
Internal Number: 58117
About Northeastern University
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs, our signature cooperative education program, as well as student research, service learning, and global learning build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.