About Northeastern: Founded in 1898, Northeastern is a global research university and a world leader in experiential learning. The same commitment to connecting with the world drives our use-inspired research enterprise. The university offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools. Our campuses in Charlotte, N.C., San Francisco, Seattle, and Toronto are regional platforms for undergraduate and graduate learning and collaborative research. Northeastern pursues advanced research in security and materials at the Innovation Campus in Burlington, Massachusetts, and in coastal sustainability at the Marine Science Center in Nahant, Massachusetts.
About the Opportunity: The Graduate Financial Aid Assistant is responsible for providing the highest level of customer service to students, applicants and their families seeking information and/or assistance via email, phone or in person from Student Financial Services. The Graduate Financial Aid Assistant also provides administrative and counseling support by assisting and resolving inquiries, contacting other university offices as needed, and assisting with auditing of students' federal eligibility and aid awards. The Graduate Financial Aid Assistant is also responsible for the intake of financial aid paperwork and other disseminated materials for incoming and returning students.
Qualifications: Associates degree required, bachelor's degree preferred, and two years of related office experience. Familiarity with computer systems to include working knowledge of Microsoft Word and Excel required. Knowledge and experience in customer service, strong organizational and interpersonal skills, ability to work in a fast paced environment and ability to multi-task.
Salary Grade: 51
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.