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This position reports to the Director of Financial Aid and oversees the Federal, State, and Private/Alternative loan programs, excluding only Perkins Loan. This involves the processing of approximately $48 million annually, ensuring compliance with all federal, state, and institutional regulations and policies.
This position will also support the efforts of the Associate Director of Student Success in creating default prevention measures, as well as creating educational protocols in line with House Resolution 3179.
Loan Program Responsibilities:
Process federal and private educational loan programs including certification, disbursement, reconciliation, loan changes, and problem resolution of loan accounts
Ensure College is compliant with all federal processing regulations and requirements.
Run reports as needed and review NSDLDS post screen reports and determine appropriate steps to resolution. Strategic Management/Fiscal Compliance:
Review loan industry standards and make recommendations for technology and processing improvements.
Serve as liaison with industry to determine best practices.
Work closely with Controller's area regarding reconciliation of loan accounts.
Ensure all funds are posted properly to students' accounts and recognized properly on general ledger. Policy/Training
Develop and modify policies and procedures for all aspects of loan processing at Emerson.
Creating training materials and conduct training sessions regarding loan programs for staff members.
Provide support and guidance for staff. Update print and web materials throughout year to ensure accuracy.
Create loan counseling tools to use.
Coordinate Entrance and other debt education/financial literacy initiatives with Associate Director of Enrollment Services and Support per House Resolution 3179. Counseling/Education:
Create and conduct sessions to improve student financial literacy and loan counseling.
Coordinate Exit counseling sessions with Associate Director of Enrollment Services and Support, including performing in person loan exit counseling per federal regulations.
Ensure students who do not attend exit sessions receive required information on loan repayment.
Interpret and ensure compliance with federal regulations with regards to student loan programs.
Required Knowledge, Skills, and Education (including hardware, software, and equipment)
1-2 years of office experience in Financial Aid or Student Accounts or other areas in Higher Ed, human resources, or customer service
1-2 years experience with Banner or similar program and/or system
Excellent customer service skills and the ability to work with students and parents in a friendly, courteous manner;
Experience with counseling and student programming;
Comfortable with cross-training of colleagues;
Ability to propose changes to current policies and procedures to increase customer service efforts;
Experience working closely with students/families in a higher education environment;
Have strong communication skills that include the ability to present information in a public manner as well as one-on-one meetings. Excellent written skills is also expected;
Ability to handle stressful situations in a courteous and professional manner;
Inquisitive and analytical, with strong critical thinking skills. S/he will have the ability to solve problems, including the ability to help non-experts understand policies and processes;
Excellent organizational skills with the ability to multi-task and successfully prioritize tasks; and
Commitment to and ability to work with diverse populations.
Preferred/Desirable Knowledge, Skills, and Education (including hardware, software, and equipment)
Master's Degree and 1-3 years of experience in higher education
Knowledge of financial aid, admission, student accounts, or student services
Experience working with diverse student populations and counseling students and their families
Experience processing payments.
Preferred Software Knowledge:
2-3 year Banner experience in Student Accounts and/or Financial Aid
Experience with federal sites such as COD and loan processors such as ELM
Required Prior Work Experience
Minimum Qualifications: Bachelor's Degree and 1-2 years of experience in higher education, human resources, or customer service environments
Preferred/Desirable Prior Work Experience
3-5 years of experience in higher education, specifically in a Student Financial Services department.
Work Environment/Physical Demand (including travel)
Physical demands are typical of office position; Some travel with outreach programming and professional development required.
About Us Emerson College is the nations only four-year institution dedicated exclusively to majors in communication and the arts in a liberal arts context. Its main campus is located in the center of the dynamic multicultural city of Boston, in close proximity to major publishing houses, arts institutions, and research centers. The college also has campuses in Los Angeles and the Netherlands. Emerson College enrolls over 4,300 graduate and undergraduate students from more than 70 countries and all 50 states.
Diversity Statement Emerson College believes diversity enriches the educational experience by providing students with the opportunity to learn from individuals who may have different backgrounds, experiences, and perspectives. Engagement with diversity in the curriculum, in our co-curricular offerings, and all other aspects of the College enhances the personal and intellectual growth of all members of our campus community. Emerson is committed to strengthening communities, including our workplace, by fostering the development of the intercultural competencies necessary for meaningful citizenship in an increasingly complex, pluralistic society. Emerson College does not discriminate on the basis of sex/gender in its educational programs or activities. Emerson has designated the Associate Vice President, Title IX, and Clery Coordinator to respond to inquiries regarding the College Sexual Misconduct Policy. The Title IX Coordinator may be reached at 8 Park Plaza, Transportation Bldg, Room 230 Boston, MA 02116; Telephone: 617-824-8999; email: firstname.lastname@example.org
Annual Clery Report n accordance with the federal Clery and Campus SaVE Acts, Emerson College commits to providing all current and prospective students and employees with access to the annual campus security reports for each of our campuses. This report may be accessed from the Emerson College Police Department website.
Emerson College is the nation’s premier private college dedicated exclusively to majors in communication and the arts in a liberal arts context. It is located in the theater district in the dynamic multi-cultural city of Boston in close proximity to major arts institutions, media outlets, and research centers. The College enrolls 3,783 undergraduate students and 641 graduate students from 71 countries and 48 states. Emerson College is committed to an active, intentional, and ongoing engagement with diversity – in its people, in the curriculum, and in the College’s intellectual, social, cultural and geographical communities. Our inclusive excellence framework recognizes that institutional excellence comes from fully engaging with diversity in all aspects of institutional activities. Members of historically under-represented groups are encouraged to apply.