Working at MIT offers opportunities, an environment, a culture - and benefits - that just aren't found together anywhere else. If you're curious, motivated, want to be part of a unique community, and help shape the future - then take a look at this opportunity.
IT CONSULTANT 1 , Office of the Vice Chancellor (OVC)-Desktop Support (DS) Team , to work with two other IT professionals and the director of academic computing on resolving day-to-day hardware, software, network, and/or security issues. Will ensure the delivery of high-quality support to users in the OVC and Dean for Student Life (DSL) in furtherance of their business objectives. Primary responsibilities will include the proactive management of incoming support inquiries through a ticketing system, and project work such as participating in OVC DS initiatives to refine IT issues facing clients.
The OVC DS is customer-focused and works to increase end customer satisfaction, deepen client relationships, inform/empower clients, engage with cross-functional teams, and effectively manage expectations with a broad customer base.
Job Requirements REQUIRED : a high school diploma or its equivalent; at least three years' experience supporting Hybrid Windows and Macintosh environments; strong diagnostic skills and working knowledge of current technology to resolve escalated customer complaints with limited need for manager intervention or further escalation; excellent customer service skills; and demonstrable diplomacy and sensitivity to the needs of the OVC/DSL community. Must be able to convey technical information in non-technical terms to ensure understanding from all audiences and to follow through on commitments and agreements; learn and adapt quickly to new technologies and services; provide proactive and effective technical customer-friendly support to a diverse client base; and lift weights of up to 30lbs. Job #18001-7
May be required to work nights and weekends.
Salary range: $55-63,000
Internal Number: 18001
About Massachusetts Institute of Technology (MIT)
The mission of MIT is to advance knowledge and educate students in science, technology and other areas of scholarship that will best serve the nation and the world in the 21st century whether the focus is cancer, energy, economics or literature