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The Assistant Director works closely with the Associate Director and other departments on campus to ensure daily operations, processing, communication, and controls are effective and efficient. This position assists with the collection of approximately $180 million in student accounts receivable for new and continuing students
Excellent customer service skills and the ability to work with students, parents, and other stakeholders in a friendly, courteous manner;
Ability to become a trainer and cross-train staff on operations;
Strategic minded and technically advanced;
Ability to propose changes to current policies and procedures to increase customer service efforts and efficiencies; Strong understanding of cash management policies and controls; Understanding of Title IV financial aid as it pertains to students' accounts;
Experience working closely with students/families in a higher education environment;
Have strong communication skills that include the ability to present information in a public manner as well as one-on-one meetings. Excellent written skills is also expected;
Ability to handle stressful situations in a courteous and professional manner;
Inquisitive and analytical, with strong critical thinking skills. S/he will have the ability to solve problems, including the ability to help non-experts understand policies and processes;
Excellent organizational skills with the ability to multi-task and successfully prioritize tasks; and
Commitment to and ability to work with diverse populations. Preferred /Desirable Knowledge, Skills and Education (including hardware, software, and equipment) Bachelor's Degree and 3-5 years of Banner Experience within the Accounts Receivable module; Understanding of cash management regulations and controls; Understanding of Title IV financial aid as it pertains to students' accounts; At least 3 years of experience within an Office of Student Accounts, Bursar's Office, or similar environment.
Required Prior Work Experience Minimum Qualifications: Bachelor's Degree required. 3-5 years of experience in finance, accounting, accounts receivable, or other business related experience. Knowledge of ERP systems similar to Banner; Microsoft Office (including Excel): ability to learn new systems.
Preferred /Desirable Prior Work Experience 3-5 years of Banner Experience within the Accounts Receivable module; Understanding of cash management regulations and controls; Understanding of Title IV financial aid as it pertains to students' accounts; At least 3 years of experience within an Office of Student Accounts, Bursar's Office, or similar environment.
About Us Emerson College is the nations only four-year institution dedicated exclusively to majors in communication and the arts in a liberal arts context. Its main campus is located in the center of the dynamic multicultural city of Boston, in close proximity to major publishing houses, arts institutions, and research centers. The college also has campuses in Los Angeles and the Netherlands. Emerson College enrolls over 4,300 graduate and undergraduate students from more than 70 countries and all 50 states.
Diversity Statement Emerson College believes diversity enriches the educational experience by providing students with the opportunity to learn from individuals who may have different backgrounds, experiences, and perspectives. Engagement with diversity in the curriculum, in our co-curricular offerings, and all other aspects of the College enhances the personal and intellectual growth of all members of our campus community. Emerson is committed to strengthening communities, including our workplace, by fostering the development of the intercultural competencies necessary for meaningful citizenship in an increasingly complex, pluralistic society. Emerson College does not discriminate on the basis of sex/gender in its educational programs or activities. Emerson has designated the Associate Vice President, Title IX, and Clery Coordinator to respond to inquiries regarding the College Sexual Misconduct Policy. The Title IX Coordinator may be reached at 8 Park Plaza, Transportation Bldg, Room 230 Boston, MA 02116; Telephone: 617-824-8999; email: email@example.com
Annual Clery Report n accordance with the federal Clery and Campus SaVE Acts, Emerson College commits to providing all current and prospective students and employees with access to the annual campus security reports for each of our campuses. This report may be accessed from the Emerson College Police Department website.
Emerson College is the nation’s premier private college dedicated exclusively to majors in communication and the arts in a liberal arts context. It is located in the theater district in the dynamic multi-cultural city of Boston in close proximity to major arts institutions, media outlets, and research centers. The College enrolls 3,783 undergraduate students and 641 graduate students from 71 countries and 48 states. Emerson College is committed to an active, intentional, and ongoing engagement with diversity – in its people, in the curriculum, and in the College’s intellectual, social, cultural and geographical communities. Our inclusive excellence framework recognizes that institutional excellence comes from fully engaging with diversity in all aspects of institutional activities. Members of historically under-represented groups are encouraged to apply.