About Northeastern: Founded in 1898, Northeastern is a global research university and a world leader in experiential learning. The same commitment to connecting with the world drives our use-inspired research enterprise. The university offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools. Our campuses in Charlotte, N.C., San Francisco, Seattle, and Toronto are regional platforms for undergraduate and graduate learning and collaborative research. Northeastern pursues advanced research in security and materials at the Innovation Campus in Burlington, Massachusetts, and in coastal sustainability at the Marine Science Center in Nahant, Massachusetts.
About the Opportunity: The division of Information Technology Services is currently seeking a talented individual to fill the role of Salesforce Administrator. The Salesforce Administrator's primary responsibility will be to help maintain and drive enhancements to our Salesforce.com platform. The candidate must have hands-on administration and configuration skills with the latest Salesforce.com releases, the ability to handle first-level user support/training requests, and experience designing advanced reports and dashboards. The Salesforce Administrator is responsible for the overall administration and assistance with the Salesforce.com CRM and third party applications. The Salesforce Administrator will work closely with members of the Enterprise Application Development team and others within ITS.
To ensure that essential services are provided to the university community, the employee will be required to work outside their regular working hours as needed.
Responsibilities: Salesforce Administration Work with technical and functional groups in a matrix team environment in the requirements gathering process.
Salesforce.com user administration tasks, including access management, permission sets, role assignments, uploads, data backups, etc.
Work with other ITS groups to ensure the integrity and high quality of customized applications release completed as a part of change management processes.
Support projects, including documentation of business requirements, solution and technical design, test plan design, and coordination of testing with end users.
Maintain data quality through ongoing data analysis, record de-duplication, and other related tasks, and identify and implement process improvements that contribute to improved data quality.
Provide first-level support to the functional users, including issue identification and issue resolution/escalation.
Assist with ad hoc reporting requests and optimize the user experience related to reports and dashboards.
Design and implement custom objects and advanced functionality, based on project roadmap and strategic initiatives.
Evaluate and implement third party solutions and app exchange packages based on project need or business request.
Develop training materials and conduct training sessions for end users. Act as a support resource for new and existing Salesforce.com users.
Work with other Northeastern departments to ensure proper use, reporting, and processes are in place.
Identify and evaluate new features and functionality related to the Winter, Spring, and Summer release management schedule provided by Salesforce.com
Technical Customer Support and Projects
Provide first-line system support for all users, to help resolve technical trouble tickets or requests.
Escalate issues related to customization/implementation upgrades or new installs of applications.
Complete all special projects and other duties as assigned.
Qualifications: The ideal candidate will have 4-6 years experience including 1-2 years experience in sales, marketing operations, and/or financial administration. 1-2 years experience with operational support using Salesforce.com. 1-2 years of experience in Salesforce.com CRM Application Administration. Must be experienced in Microsoft Office Applications, including MS Word, Excel, PowerPoint, and SharePoint. Knowledge of Apex and Visualforce is a plus. Bachelor's Degree or working towards one is required.
The candidate must have the demonstrated ability to work directly with customers, teams, and in a matrix managed environment. This role requires the individual to be forward thinking, detail oriented, and have strong problem solving and analytical skills. Must have excellent written and oral communication skills.
Preferred Qualifications: N/A
Salary Grade: 12
A criminal background check is required for this position.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.