Position Summary: Reporting to the Director for Crimson Catering, the General Manager provides oversight to a full service Catering and Special Events operation. This person has primary responsibility for all operational aspects of a quality catering operation, and for providing maximum customer satisfaction to the Harvard community and guests, in accordance with HUDS standards. The General Manager is responsible for supporting the unit's overall operating procedures including food and labor costs, inventory control, record keeping, menu development, event design, food quality and presentation, forecasting and budgeting.
Duties and Responsibilities: · Supervises staff consisting of managers and hourly employees. · Prepares and assumes fiduciary responsibility for fiscal year budget. · Sells, plans and executes events ranging in size and complexity from single-day functions to large-scale University social gatherings. · Develops business relationships with new and existing clients. · Assists clients in solidifying event details including menu, theme, room setup, and timing. ·Coordinates and communicates with vendors. ·Oversees all function activities, meeting weekly with the sales office, event management office and culinary team regarding details of upcoming events including event logistics, food presentation, and timelines. ·Works in conjunction with the Catering Events managers, performing hands-on management and execution of all styles of events on and off campus, as needed. · Hires and trains staff. · Ensures detailed record keeping and documentation for all aspects of the operation. · Monitors service standards to consistently provide five star hospitality and ensure total guest satisfaction. · Works to continuously remain fresh and creative with regard to menu offerings and presentation. Works to create an overall creative and exciting total look and feel for each event. · Works to continuously improve and maintain the day-to-day
· Bachelor's degree in Hospitality or equivalent. · Minimum seven to nine years progressive experience in foodservice management.
Full service, off premise catering experience within a higher education institution or notable catering operation preferred.
Current working experience with food and special event design trends.
ServSafe Certification preferred (must be obtained within one year).
Excellent communication (written and oral) skills.
Experienced handling special dietary needs.
Proven leadership and interpersonal skills, with a concentration on efficiencies, while maintaining a safe, diverse, and enthusiastic work place.
Ability to interact effectively with employees from diverse backgrounds.
Ability to juggle varying demands with energy, humor and grace under pressure.
Familiarity with Microsoft Office.
Active member of at least one industry association (NACE, ISES, MPI, etc) preferred.
History of attendance at industry related conferences preferred.
Working knowledge of Kronos timekeeping, and Catermate/Delphi preferred.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 50254BR
About Harvard University Campus Services
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.