At Boston Children's Hospital, success is measured in patients treated, parents comforted and teams taught. It's in discoveries made, processes perfected, and technology advanced. In major medical breakthroughs and small acts of kindness. And in colleagues who have your back and patients who have your heart. As a teaching hospital of Harvard Medical School, our reach is global and our impact is profound. Join our acclaimed Orthopedics - Cerebral Palsy Center and discover how your talents can change lives. Yours included.
The Patient Experience Representative will be responsible for:
Patient Encounter Management
Providing positive and effective customer service that supports departmental and hospital operations.
Scheduling patient encounters and procedures to coordinate within and across providers, departments, and institutions. Obtaining and recording required authorizations on electronic or manual scheduling systems to compile and distribute patient and staff schedules.
Collaborating and communicating with referring providers and practices to facilitate management of complex patient issues.
Collecting and organizing medical records, information, materials and supplies required for admissions or encounters. Preparing requisitions and other standard forms as requested by clinician or supervisor. Communicating with other departments to coordinate ancillary clinical/administrative services. Preparing, routing and tracking routine administrative forms and documents.
Verifying, recording and processing patient demographics, insurance/payment and referral information for patient encounters. Collecting all necessary clinical documentation and information.
Answering, screening and routing telephone calls. Recording and forwarding messages and triaging call for urgent information or services. Responding to requests for routine information or assistance within scope of knowledge and authority. Initiating call for emergency services as required.
Actively participating in and contributing to departmental and organizational initiatives & projects with a focus on continuous process improvement.
Recommending and assisting in implementing change in internal systems and procedures.
To qualify, you must have:
A high school level of educational development and one to two years of previous experience such as customer service, administrative, or experience in a health care setting.
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
The ability to work with diverse internal and external constituencies and the desire to work with a challenging patient population with multiple needs.
This position provides call center support to the administrative operations of the Cerebral Palsy Center and works to ensure the best possible patient experience by effectively coordinating services to patients and families. The Cerebral Palsy Center is a multi-disciplinary program comprised of Orthopedics, Neurology, Complex Care Services and Neurosurgery. We are looking for a self-directed, detail oriented and motivated individual to work directly with the program coordinator in order to enhance the positive outcomes of our patients and families.
Boston Children's Hospital offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes (50% off). Discover your best.
Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Internal Number: 2917134
About Boston Children's Hospital
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.