Join our community and experience Emerson College!
The Office of the Arts/ArtsEmerson at Emerson College is seeking confident, personable, and dependable Ticket Representatives for part-time employment at the Paramount and Cutler Majestic Theatres in the heart of downtown Boston's Theatre District. This is an entry-level box office position with opportunity for growth. Come learn the inner workings of a non-profit, professional theatre presenting organization that brings world-class theatre to Boston while also supporting student and community productions. The position requires applicants to be outgoing, friendly, proactive, accountable, and comfortable working in a fast-paced environment with the public and within a team.
Availability on weeknights and weekends required. 8-20 hours per week, dependent on availability and performance schedule, with some flexibility.
Provide top-notch, enthusiastic customer service over the phone and in person by answering patron questions or concerns, attending to a variety of patron needs, and responding to comments, complaints, and questions from patrons in a friendly manner.
Insure that all customers feel informed and welcomed to the theatres by proactively engaging in conversation with visitors about our programming.
Sell tickets and season packages, take donations, and distribute will-call tickets before performances.
Possess a comprehensive knowledge of our performances and policies and articulate that knowledge to fellow staff and patrons when called upon.
Be comfortable and familiar with handling multiple payment forms, such as cash, check, and credit cards.
Execute daily, weekly, and monthly box office tasks such as ticket mailings and database cleanup.
Assist management staff with basic office-related tasks and long-term projects to increase box office efficiency and better the patron experience.
Perform other duties as assigned.
A genuine passion for theatre and customer service is strongly preferred.
Ability to learn quickly, multi-task, and confidently and independently problem-solve.
Applicant should be proficient in verbal communication and feel comfortable initiating conversations with professionalism, respect, and confidence.
Experience in customer service or retail is preferred, but not required.
Nearly all aspects of this position require the use of a computer. Basic computer skills including email communication, browser and folder navigation, window management, and typing are essential and required.
Cash and credit card handling experience preferred.
Previous box office, theater, or ticketing software experience a plus, but not required.
About Us Emerson College is the nations only four-year institution dedicated exclusively to majors in communication and the arts in a liberal arts context. Its main campus is located in the center of the dynamic multicultural city of Boston, in close proximity to major publishing houses, arts institutions, and research centers. The college also has campuses in Los Angeles and the Netherlands. Emerson College enrolls over 4,300 graduate and undergraduate students from more than 70 countries and all 50 states.
Diversity Statement Emerson College believes diversity enriches the educational experience by providing students with the opportunity to learn from individuals who may have different backgrounds, experiences, and perspectives. Engagement with diversity in the curriculum, in our co-curricular offerings, and all other aspects of the College enhances the personal and intellectual growth of all members of our campus community. Emerson is committed to strengthening communities, including our workplace, by fostering the development of the intercultural competencies necessary for meaningful citizenship in an increasingly complex, pluralistic society. Emerson College does not discriminate on the basis of sex/gender in its educational programs or activities. Emerson has designated the Associate Vice President, Title IX, and Clery Coordinator to respond to inquiries regarding the College Sexual Misconduct Policy. The Title IX Coordinator may be reached at 8 Park Plaza, Transportation Bldg, Room 230 Boston, MA 02116; Telephone: 617-824-8999; email: email@example.com
Annual Clery Report n accordance with the federal Clery and Campus SaVE Acts, Emerson College commits to providing all current and prospective students and employees with access to the annual campus security reports for each of our campuses. This report may be accessed from the Emerson College Police Department website.
Emerson College is the nation’s premier private college dedicated exclusively to majors in communication and the arts in a liberal arts context. It is located in the theater district in the dynamic multi-cultural city of Boston in close proximity to major arts institutions, media outlets, and research centers. The College enrolls 3,783 undergraduate students and 641 graduate students from 71 countries and 48 states. Emerson College is committed to an active, intentional, and ongoing engagement with diversity – in its people, in the curriculum, and in the College’s intellectual, social, cultural and geographical communities. Our inclusive excellence framework recognizes that institutional excellence comes from fully engaging with diversity in all aspects of institutional activities. Members of historically under-represented groups are encouraged to apply.