RISD has an immediate need for a full-time Assistant Catering Manager to work with our dynamic Catering department. This is both an independent and team-oriented opportunity working with people, providing a wide variety of administrative duties requiring excellent interpersonal skills and a keen attention to detail and visual presentation. With a philosophy of exceptional hospitality and a dedication to supporting seasonal menuing and local purchasing, the RISD Dining + RISD * Caters team provides the perfect setting for commensality to our greater community.
Under the direction of the RISD's Catering Manager, the Assistant Catering Manager oversees the day-to-day set-up, service, presentation, and various other aspects of catering event planning and production. Ensures that all aspects of events are timely and that quality standards are met for our premier art and design community. Responsible for hiring, training, scheduling, coordinating and supervising wait staff, caterers, and bartenders. Serves as the key contact for and provides consultation, coordination, and execution related services for conferences being held on RISD's campus. Stays current with emerging trends and recommends and implements ideas/methods, as approved by leadership, to advance and promote RISD Catering/Auxiliary Events and Services and to assure that RISD Catering/Auxiliary Events and Services are competitive and meet financial goals. Regularly seeks customer feedback to gauge success and challenges; makes recommendations to the Catering Manager based on feedback obtained; and implements as approved. Responsible for creating a positive working atmosphere that fosters communication among all workforces. Acts as a participatory member of the supervisory staff, mentoring through example. Serves as a back up to the Catering Manager in event of absence. The ideal candidate will have a positive mindset and demonstrate consistent ability and passion for excellent hospitality and customer service.
Monitor the status of all upcoming caterings and anticipate needs for equipment; food products; and beverages. Ensure that the purchase and acquisition of all necessary goods are done in a timely manner. Manage orders for all event sundries (i.e. linen, liquor, rentals, etc.) within financial targets and quality standards. Serve as the day-to-day liaison to catering purveyors. Log all deliveries, verifying the accuracy of each shipment, handling any shortages or deficiencies, and coordinating timely returns of products or equipment.
Serve as the primary contact for events happening at the RISD's Tillinghast farm property, as well as in the President's Office, Institutional Engagement, and the RISD Museum.
Leverage knowledge and expertise of RISD's campus to identify and expedite value added services for clients who are utilizing RISD's campus. Seek out internal and external service providers to ensure well-rounded suite of offerings. Evaluate and select providers of services according to customer requirements and maintain these relationships. Engage RISD's Business Manager and Purchasing Department to create a framework which allows for the successful negotiation of vendor contracts at the best possible price/value and complete renewals in accordance with approved framework. Maintain and archive client conference and event records and details.
Plan, staff and manage assigned catered events. Ensure consistency in standards associated with set-up, service, presentation, completion, break-down and follow up of event. Serve as the key contact and liaison for premier clients such as Presidents Office, Institutional Development and the Museum. Monitor event activities to ensure compliance with applicable regulations and satisfaction of participants. Resolve any problems that arise.
Responsible for presenting RISD Caters and Auxiliary Services value-add products and services in a manner that highlights and promotes our distinct features/advantages, coordinates and leverages the RISD community, and ensures our competitive market posture.
Responsible for transportation/delivery logistics of event needs and staff in accordance with RISD's Fleet Policy. Ensure that vehicles are regularly maintained. Coordinate transportation schedule.
Hire, train, develop, evaluate and manage full-time, part-time, on-call and/or temporary wait staff. Develop and recommend, policies, procedures, and training programs to continually improve and refine operations and communication and implement as approved by manager. Identify inefficiencies and work with all labor sources to remedy using various tools and techniques.
Review and reconcile Catering departmental inventory and assist with regular periodic inventories for all locations. Oversee periodic inventory of catering small wares, linens, liquor, paper and plastic supplies, bottled beverages, coffee service supplies, etc. Maintain storage areas and freezers in proper order and ensure sanitary conditions.
Perform other duties as required.
Bachelor's degree required and a minimum of 3 years in catering/event planning, and/or related food service industry experience, preferably in a college university setting, or equivalent combination of education and experience.
Ability to handle high profile and sensitive events, scenarios, and constituencies, including VIPs.
Must hold a Rhode Island Certificate of Sanitation Management, be Barcode or TIPS Certified for Responsible Alcohol Service, and must possess a valid driver's license.
Knowledge and compliance of safety and HAACP standards.
Must be able to market and sell catering to a visually discerning audience, and to communicate effectively with faculty, staff, students and a discriminating external clientele.
Must be sufficiently experienced in food presentation, logistics and service and use independent judgment in regularly determining product substitutions for food items including specialty catering items, choice meats, and perishable produce.
Previous experience guiding or mentoring others.
Must be able to read and comprehend documents and instruments, to perform detailed work using reasoning and problem solving skills, to complete multiple concurrent tasks with constant interruptions, and to support a diverse community with varying demands. Excellent oral and written communication skills, along with exceptional organizational and planning abilities. Must be available to continue job-related training. Strong interpersonal skills and math skills.
Valued but not required skills and experience:
Knowledge of Catertrax, or another comparable catering management software.
Previous experience with banquet purchasing, rental contract agreements, accounts receivables and payables.
This is a full-time, 35-hour per week position that will work nights and weekends as needed.
Dining and Catering staff are considered essential personnel and are therefore required to work even when the school is closed.
Employment Status (Temp, Term, On-call, etc)
Documents Needed to Apply
Cover Letter (required)
Incomplete applications will not be considered. Please upload all required documents.
The successful candidate will be required to meet our pre-employment background screening requirements.
RISD recognizes diversity and inclusivity as fundamental to its learning community and integral to an art and design education. We welcome candidates whose experience has prepared them to contribute to our commitment to diversity and excellence. RISD is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetics, or any other protected characteristic as established by law.
For internal use only - Job Family:
Dining - Catering
Internal Number: R-00412
About Rhode Island School of Design
Rhode Island School of Design (RISD), founded in 1877, is a fine arts and design college located in Providence, Rhode Island. Enrolling about 2000 undergraduates and 400 graduate students from across the United States and 55 other countries, RISD offers 16 undergraduate majors and 16 graduate majors, and is ranked annually by U.S. News & World Report as one of the top art and design schools in the United States. RISD’s rigorous education encourages creative experimentation and intellectual risk-taking, challenging students to question their approach to art making through critical thinking. There are over 90,000 works of art in the RISD Museum, which houses a collection of fine and decorative art objects. The first public galleries opened in 1893. The RISD Library is one of the oldest independent art college libraries in the country with more than 150,000 volumes and 380 periodical subscriptions which offer unusual depth and richness in the areas of architecture, art, design, and photography. The RISD campus is contiguous with the campus of Brown University and the two institutions share social, academic, and community resources.RISD recognizes diversity and inclusivity as fundament...al to its learning community and integral to an art and design education. We welcome candidates whose experience has prepared them to contribute to our commitment to diversity and excellence. RISD is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetics, or any other protected characteristic as established by law.