Reporting directly to the Associate Director of Advising & Academic Success, the Academic Success Coordinator-Business Management provides clear proactive education and guidance to students and families who have been identified as having potential for being at risk of not retaining, directing them to appropriate institutional resources and assisting them in creating and adhering to plans for academic success. S/he serves as a point of contact for Business Management students, their families, and faculty regarding students who are experiencing academic difficulty. S/he works directly with individual students, their family members, and concerned faculty and staff to provide assistance in resolving academic concerns. The Academic Success Coordinator also serves as the primary Academic Advisor to a caseload of Business Management students.
Duties include direct service to students and families; proactive outreach to at-risk students on targeted retention efforts within the Office of Academic Advising & Success, and in collaboration with Academic Enrichment, First Year, Career Services, Admission, and Student Affairs. The position requires exceptional oral and written communication skills, an ability to bring complex situations to closure with strong professional judgment, a student-focused orientation, and expertise in documenting outcomes with clear written follow-up.
Direct Service to Students:
Provide proactive intervention throughout the first year incoming FY students MGT students using a communication plan and intervention strategy approved by the Student Success Work Team;
Responds to academic concerns about students within FERPA guidelines; meets with families, faculty and students to resolve issues, and respond to concerns about college policies, procedures, and processes;
Monitors and responds to Curry’s centralized web-based Academic Alert system as a means of coordinating early interventions with students;
Monitors and responds to the Academic Success email account;
Monitor student progress, provide extensive outreach to students, and assist students with problem solving with a particular focus on connecting students with appropriate supports;
Meets with students on academic probation, to develop, monitor, and evaluate student educational plans in accordance with Satisfactory Academic Progress guidelines;
Meets with students on matters of academic integrity, grade appeal, academic appeals;
Communicates directly with students to positively impact timely graduation in partnership with Advising and the Registrar’s Office;
Serves on the Academic Petition and Dismissal Committees to participate in the assessment of appeals regarding academic policies for individual students;
Serves as the primary Academic Advisor to a caseload of students;
Assists with pre-registration of new students;
Escalates high need students to the Associate Director for further follow up as needed.
Direct Service to Parents and Families:
Provides proactive information to parents and families to guide expectations, and inform families about academic and College processes and policies;
Escalates high need cases to the Associate Director for further follow up.
Retention & Student Success Program Planning:
Engage in networking across the institution to ensure students connect with appropriate resources to support their success. Collaborate with student services, academic support, technology, and others to coordinate and execute student retention strategies based on best practices and institutional research;
Under the Direction of the Associate Director of Advising & Academic Success, develops, executes, and evaluates activities to support at-risk students including workshops, print and web materials, and peer support. Engage in continuous efforts to improve students’ experience, to identify needs for additional resources or interventions, and to work with others to assess the effectiveness of student success efforts;
Serves on the Academic Services Team;
Works collaboratively with colleagues in Office of Advising & Academic Success, the Business Management Department, and on the Academic Services Team through cross-training, information sharing, and planning;
Other duties as assigned.
Meets with students to develop, monitor, and evaluate student educational plans in accordance with Satisfactory Academic Progress guidelines;
Maintain currency with satisfactory academic progress policies and related internal policies and external regulations;
Serves on SAP Appeal review committee.
Master’s degree minimum in Education, Counseling Psychology, or a related field;
2-3 years of experience in a higher education setting with sustained work providing academic support and program planning for students. Experience educating families and students about academic issues;
Must have good verbal and written communication skills, strong organizational skills, excellent customer service and interpersonal skills to effectively deal with a variety of individuals;
Demonstrable (intermediate level) computing skills and efficiency utilizing complex computing applications on the systems and programs of College’s choice (i.e., Microsoft Office Suite);
Ability to follow-up, follow-through, multi-task, set priorities and adhere to deadlines.
Experience with Banner
Experience working with students and faculty around issues of teaching and learning at a small, liberal arts-based college
Experience working with students on developmental learning in the context of an institution which recognizes and supports students with learning disabilities.
At the College’s discretion, the education and experience prerequisites may be excepted where the candidate can demonstrate, to the satisfaction of the College, an equivalent combination of education and experience specifically preparing the candidate for success in the position.
Employment in this position is contingent upon the successful completion of all required pre-employment background checks.
Additional Salary Information: Excellent benefits including paid time off, insurances, free parking and more.
About Curry College
Founded in 1879, Curry College is a private, four-year, liberal arts-based institution located on a wooded 131-acre campus in Milton, MA just seven miles from downtown Boston. Accredited by the New England Association of Schools and Colleges (NEASC), Curry College offers 27 undergraduate majors, over 60 minors and concentrations, as well as four graduate programs and a variety of continuing education certificates and programs.
Curry College is an equal opportunity employer that encourages diversity in the workplace and is committed to a policy of equal opportunity in every aspect of its operations.