Reporting into the Sr. Operations Manager, the Enrollment Operations Lead supports all aspects of the application process for the Professional Advancement Network. The Lead will be responsible for maximizing the efficiency of the application process and overseeing key aspects of the applicant experience. Major responsibility areas include:
Oversight and management of the Enrollment Operations Assistant
Train and onboard new/inexperienced staff
Serve as a liaison between other units, departments, and colleges
Support Sr Operations Manager in delegating the team's workload and assist with assigning tasks and projects amongst team
Ensure admissions procedural handbook is updated
Maintain data integrity within the admissions process
Improve operational processes to meet a high level of student service
Coordinate graduate, undergraduate, and doctoral applications for domestic and international applications
The Enrollment Operations Lead II is also responsible for coordinating the documentation for all application materials arriving through various channels, processing applications for review upon completion, arranging applications for transfer credit evaluation, facilitating student record creation, communicating application decisions to the students and managing the enrollment confirmation process. The Lead role will serve as an interface between multiple offices and will be expected to represent the Unit in a professional and productive manner.
To effectively coordinate an admission application this individual will maintain meticulous records of our application requirements and admissions protocols for the various undergraduate, graduate and doctoral programs we support. The Enrollment Operations Lead II will also be responsible for ensuring a high level of student services by providing; on the spot support for our inbound contact center, maintaining an efficient streamlined application process, escalating elevated student concerns, providing training on the use of our application system and providing back up assistance for other student service departments as needed.
The successful candidate needs to be a highly self-motivated, team player who will take a proactive approach to problem solving. We need an individual who is easily acclimated to new systems and procedures and who will seek out ways to improve current processes. Since this individual will serve as a point of contact for several offices/departments within the college such as; the Academic Deans, Directors, Registrar's office, Financial Aid office and other admissions office within the university, they must possess strong communication skills and a willingness to collaborate and partner and a professional approach to relationship building. A demonstrated ability to handle multiple responsibilities concurrently, in a fast-paced environment, is required.
Minimum of a Bachelor's Degree and three years' professional experience is required. Strong interpersonal and communication skills required. Customer service experience is essential. Previous management experience preferred. Excellent organizational, counseling and communication skills are required. The candidate will need to be experienced in working with various databases and office applications such as the Microsoft Office suite. A demonstrated sensitivity to the understanding of the needs and concerns of a diverse population is essential. Prior experience working in higher education is desired.
Requisition Number: STFR005582
Internal Number: 62215
About Northeastern University
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs, our signature cooperative education program, as well as student research, service learning, and global learning build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.