The Enrollment Operations Assistant, reporting into the Sr. Enrollment Operations Manager supports many aspects of the application process for the Professional Advancement Network. The primary responsibility includes providing assistance with graduate, undergraduate, and doctoral applications for domestic and international applications.
The Enrollment Operations Assistant is also responsible for; coordinating the documentation for all application materials arriving through various channels, processing applications for review upon completion, arranging applications for transfer credit evaluation, facilitating student record creation, communicating application decisions to the students and assisting in the enrollment confirmation process.
To effectively coordinate an admission application this individual will maintain meticulous records of our application requirements and admissions protocols for the various undergraduate, graduate and doctoral programs we support. The Enrollment Operations Assistant will also be responsible for ensuring excellent customer service by: assisting in on the spot support for our inbound contact center, contributing to an efficient streamlined application process, escalating elevated student concerns, and providing back up assistance for other student service departments as needed.
We are looking for a highly self-motivated, team player who will take initiative in approaching a high volume of work. We need an individual who is easily acclimated to new systems and procedures. Since this individual will assist with the daily functions Enrollment Operations team they will service several offices/departments within the college such as; the Academic Deans, Directors, Registrar's office, Financial Aid office and other admissions office within the university, they must possess strong communication skills and a willingness to collaborate. A demonstrated ability to handle multiple responsibilities concurrently, in a fast-paced environment, is required.
Minimum of a Bachelor's Degree and one year of experience is required; prior experience working in higher education is desired. Strong interpersonal and communication skills required. Customer service experience is essential. Excellent organizational, counseling and communication skills are required. The candidate will need to be experienced in working with various databases and office applications such as the Microsoft Office suite. A demonstrated sensitivity to the understanding of the needs and concerns of a diverse population is essential.
Requisition Number: STFR005579
Internal Number: 62202
About Northeastern University
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs, our signature cooperative education program, as well as student research, service learning, and global learning build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.