The Facilities Assistant will serve as business generalist for the Facilities Management department. They will perform a variety of general administrative duties working with Business Operations in primary support of Facilities Management.
Broad based Administrative Support including but not limited to:
Respond to calls requesting service through the Facilities Service Center
Receive and dispatch urgent facilities related calls as required
Enter and close work orders (heavy data entry)
Records and processes incoming work requests, including key requests
Notify trades staff, supervisors or managers regarding facilities activities, requests for decisions
Convey a friendly and calm presence while demonstrating a sense of urgency for prompt and accurate response to emergency notifications (fire, flood, loss of power, etc.)
Use a basic understanding of facility operations and strong problem solving skills for quick and accurate response to routine calls and concerns.
Dispatch workers to respond to facilities concerns.
Provide back-up coverage for receptionist
Interface with vendors to arrange service or assist with procurement requirements.
Qualified person needs strong understanding of time sensitive priorities and capable of making rapid calculations in assessing multifaceted issues
Reserve and release conference rooms as needed when scheduling meetings
Manage confidential data related to human resources transactions for the team including recruitment assistance, processing personnel actions as directed
May assist with timekeeping and reporting
Minimum Qualifications (Required):
High school diploma or GED/equivalent
Three years’ experience in a professional office setting with similar duties or other related experience
Excellent interpersonal skills and a positive telephone manner
Detail-oriented self-starter who and is responsive to immediate requests, and has the ability to effectively handle a variety of tasks in an organized fashion and follow through
Must be comfortable working with employees across the organization
Highly tech savvy with excellent computer skills
High level of confidentiality and sensitivity
Must have the ability to multitask and prioritize tasks in a fast-paced and ever-changing environment
Excellent written and oral communication skills
Demonstrated ability to convey a friendly and calm presence while demonstrating a sense of urgency for prompt and accurate response to emergency notifications (fire, flood, loss of power, etc.)
Associate’s degree or higher
Practical familiarity with PeopleSoft or other ERP systems
Familiarity with R25 scheduling software a plus
Familiarity with HRIS systems
Practical knowledge of Kronos timekeeping systems or similar systems
Experience working in a Facilities Department or similar department
Special Instructions to Applicants:
This is a part-time position, estimated at 12-18 hours per week (non-unit, non-benefited). Working hours will be 9 AM to 3 PM, on the days specified by the university. Does not include weekend work.
Initial review of applications will begin immediately and continue until position is filled. However, the position may close when an adequate number of qualified applicants is received.
Please include a resume and cover letter with your application. Names and contact information of three references will be required at the time of application.
Internal Number: 499999
About University of Massachusetts Lowell
UMass Lowell is a public university committed to preparing our students for work in the real world? solving real problems and helping real people? by providing an affordable high-quality education.Whether you?re pursuing a career path or still searching for one, UMass Lowell is the ideal place to discover and achieve your purpose. Our campus is bursting with energy? enrollment is up, new academic programs are being launched, and new facilities are being acquired and are under construction. Most importantly, our students are more successful than ever thanks to highly accredited programs, our focus on experiential ?hands-on? learning, and personal attention from our accomplished and committed faculty and staff.