Reporting to the Assistant Director of Student Services the Administrative Assistant is responsible for providing administrative and clerical assistance in support of Student Services. Primary responsibilities include, but are not limited to: providing front line customer service in regards to all Student Services areas.
It is expected that all employees of the BAC are able to be flexible and work collaboratively in order to meet the needs of the College. Accordingly, other duties, responsibilities and activities may be assigned at any time to successfully meet the needs of the College.
PRIMARY ESSENTIAL Functions:
·Provide front line customer service in regards to all Student Services areas (Bursar, Financial Aid, Registrar, Scholarships & Awards) in person, via phone and email
Maintain all department email and voicemail boxes responding to inquiries accurately and in a timely manner Manage student records to include; recording final grades, grade changes, FERPA consent, change of addresses, graduation applications, matriculation dates, edit any other student data as needed ·Process unofficial and official student transcript requests
Maintain inventory of forms (course withdrawal, add/drop, registration, etc.) and general office supplies; replenish and order as necessary ·Maintain files for all Student Services areas including archiving when necessary
·Assist with various mailings including Bursar billing statements, enrollment verifications, diplomas etc.
·Book meetings and maintain multiple Outlook calendars for VP and Assistant Director
Enter and reconcile payment information on a daily basis Assist the Student Services Office at student events such as New Student Orientation and Commencement Act as a liaison for the Bursar’s Office to disseminate information to the other Student Services staff members ·Other duties and projects, as requested
Team and Interpersonal Skills: Success in this position requires proven ability to develop professional positive rapport with other team members including support staff and senior staff.
Service Orientation: Success in this position requires a service-oriented perspective in which, to the greatest extent possible, students and other employees are treated in such a way as to feel valued and well served in their contacts with the facilities team as a professional representative of the BAC.
Confidentiality and Discretion: Success in this position requires the ability not only to maintain the confidentiality of student and employee records, but also the ability to discern when it is appropriate to divulge privileged, if not necessarily confidential, information.
EDUCATIONAL criteria: Bachelor’s degree preferred. College degree and/or 2-4 years administrative experience.
·Demonstrates a strong commitment to customer service
Demonstrates excellent communication skills ·Expertise with Excel and strong knowledge of Microsoft Office suite
·Organized work habits with ability to handle multiple tasks and establish priorities
The Boston Architectural College (BAC) is an independent, professional college in Boston's Back Bay that provides an exceptional design education by combining academic learning with innovative experiential learning and by making its programs accessible to diverse communities. The College offers professional and accredited graduate and undergraduate degrees in architecture, interior architecture, landscape architecture, and design studies. The core of the BAC experience is a unique learning model where design education happens in the classroom and in the professional workplace simultaneously. Students are taught, mentored, and advised by over 400 practicing professionals, strengthening the connection between workplace experience and classroom learning. Founded in 1889 as a club for practicing architects, the BAC has remained closely tied to Boston's professional design community throughout its history. The BAC has been recognized by DesignIntelligence as providing World-Class Programs with High Distinction, by the Council for Higher Education Accreditation for Outstanding Institutional Practice in Student Learning Outcomes, and by the Carnegie Foundation for community engagement.