Serving as a member of a dynamic and service focused team, the SFSProgram Coordinator participates in Wellesley’s recruitment and retention efforts by supporting all major functions of SFS and providing superior service to all constituents. These constituents include applicants, enrolled students, parents, alumnae, faculty and staff, as well as other callers and visitors.
The SFS Program Coordinator will support financial aid, student employment, educational financing and student billing functions through tasks such as running daily reports, managing refund requests and assisting with communications to students. The Program Coordinator will also respond to general questions and resolve issues related to these functions through various points of contact, including in-person, telephone, email or direct mail. The role may also have specific responsibilities for office processes, as assigned.
Student Financial Services is located in the Schneider Center, along with a number of other offices that are focused on student services and success (Registrar’s Office, Class Deans, Wellesley College Student Aid Society, Office of International Studies, and Transportation). The Program Coordinator will share primary support for a service-focused department with the highest attention to customer service, but will also have some general building responsibilities.
Other duties may include: participating in outreach efforts, presentations and other activities that emphasize Wellesley’s commitment to access and affordability, and assisting departmental leadership in planning and securing locations on campus for events.
Primary Position Responsibilities: 1) Support SFS functions by running daily reports, managing refund requests and assisting with communications to students.
2) Respond to general questions and resolve issues related to financial aid, educational financing, student employment and student billing inquiries through various points of contact, including in-person, telephone, email or direct mail.
3) Assist in outreach efforts, presentations and other activities that emphasize Wellesley’s commitment to access and affordability.
4) Assist departmental leadership in planning and securing locations on campus for events.
5) Position requires extensive and timely communication with parents and students, prospective and current, in person, email, and on the telephone. Skills must be excellent.
— High school diploma is required; Bachelor’s degree is preferred.
— 3-5 years general office experience (can include student work-study). Knowledge and experience with current technologies and skills in database systems, using software such as Microsoft Office. Demonstrated excellence in interpersonal skills, attention to detail and excellent customer service skills a must. Experience working in a team based environment. Must be able to work effectively in a culturally diverse environment.
— Ability to work independently, but to also contribute positively to a team. Demonstrated experience in providing superior customer service, excellent communication skills (both written and verbal), strong group presentation skills and an emphasis on attention to detail.
Wellesley is known for the excellence of its education, the beauty of its setting, its gifted faculty, and the uniqueness of its campus culture. But most of all, Wellesley is known for the thousands of accomplished, thoughtful women it has sent out into the world for over 100 years women who are committed to making a difference. Every year, some 2,400 of the world's top undergraduate women are challenged to exceed their own highest personal and intellectual expectations. The mastery Wellesley graduates demonstrate across the professional and vocational spectrum, and the influence they wield, whether in their own communities or on the world stage is testament to a singularly empowering undergraduate experience. Wellesley's lively academic community places a high value on rigorous, probing inquiry, and creative, cross-discipline thinking. Its collaborative approach to scholarship encourages students to question, debate, and refine their points of view, not only with each other, but with our world-class faculty, often by working directly with them on groundbreaking projects. A Wellesley education fosters the highest standard of readiness for the real world in its graduates, in terms... of ability to think, act, and contribute meaningfully and effectively in their chosen areas of interest.