The Solution Center Specialist position will provide student focused support in a fast-paced environment. This position will be responsible for answering questions, facilitating transactions, processing paperwork, and tracking student inquiries in the areas of Financial Aid, Registrar and Student Financial Services.
Minimum Qualifications (Required):
Bachelor's degree with 3-5 years professional higher education experience. **However, will consider candidates with a HS Diploma or GED/equivalent and 7-10 years directly-related experience higher education experience
Effective oral, written, listening and communication skills
Familiarity with computers and competency in navigating and performing data entry in a Windows environment
Mathematical and analytical skills
Demonstrated experience in a fast-paced customer service environment
Ability to interpret and communicate university, state and federal policies as they relate to financial aid, registration and billing functions
Ability to work independently and demonstrate initiative
Sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and backgrounds
Ability to work effectively as a team member
Ability to analyze and interpret data and make independent decision
Experience with student relational database system preferred
Preference given to those with experience in one of the following three areas: Financial Aid, Registrar or Student Billing
Consideration will be given to those with a Master's Degree and 1-2 years of related higher education experience in a professional capacity
Special Instructions to Applicants:
Only Internal Professional (SEIU 888 Professional Union) Bargaining candidates will be considered during the first 10 business days of the posting. All other candidates will be considered after that period.
Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applications are received.
Please include a cover letter and resume with your application. Names and contact information of three references will be required at the time of application.
Internal Number: 495782
About University of Massachusetts Lowell
UMass Lowell is a public university committed to preparing our students for work in the real world? solving real problems and helping real people? by providing an affordable high-quality education.Whether you?re pursuing a career path or still searching for one, UMass Lowell is the ideal place to discover and achieve your purpose. Our campus is bursting with energy? enrollment is up, new academic programs are being launched, and new facilities are being acquired and are under construction. Most importantly, our students are more successful than ever thanks to highly accredited programs, our focus on experiential ?hands-on? learning, and personal attention from our accomplished and committed faculty and staff.