Location: Roxbury Crossing, MA Category: Staff Posted On: Mon Mar 18 2019 Job Description:
The Desktop Support Coordinator is responsible for coordinating the day to day activities of Desktop support and Desktop IT teams. This position will help develop and sustain the desktop support function, leading a team of IT support technicians that support Microsoft Desktop Operating Systems running on PCs throughout Roxbury College. Applications range from the usual Microsoft Office applications to unique systems made to support our specific business needs.
This position requires previous leadership experience, and ability to demonstrate technical proficiency and ability in all aspects of IT systems. This position will require flexibility, proactive troubleshooting solutions, and ability to thrive in a fast-paced environment.
Supervision Received: Manager of Technical and End User Services Supervision Exercised: IT Support Staff
Manage staff, including motivation, reviews, and training needs
Maintain the highest level of customer support for the customer base through proactive management and implementation of the continuous improvement initiatives
Respond to IT ticket request from Roxbury Community College employees
Troubleshoot product and environmental issues
Manage incident, request, change and problem tickets and reporting
Answer phones and manage office of IT support staff
User account management
Partner with IT leadership to ensure team activities are in alignment with current business strategies/objectives.
Streamline IT Support Processes
Bachelor's Degree from an accredited institution
All candidates must have legal authorization to work in the United States
2 years management experience supporting IT Staff
4 years of desktop support experience
Knowledge of Microsoft OS
Knowledge of enterprise desktop hardware
Knowledge of Active Directory
Prior experience with service improvement/management
Must be detailed-oriented and have the ability to handle multiple projects
Excellent interpersonal, written and verbal communication skills
Equivalency Statement: Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them for the responsibilities of this position in order to receive further consideration.
This is a Non-unit Professional position.
Compensation Starting salary will be competitive and commensurate with experience and qualifications. The position includes a broad benefits package.
The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act requires all institutes of higher education to disclose campus policy statements and crime statistics. Our annual report is available at www.rcc.mass.edu/clery.
Internal Number: 108441
About Roxbury Community College
Roxbury Community College is an urban, public, 2-year College serving a diverse community including people of color, recent immigrants and nontraditional populations. The College mission is to facilitate student success in achieving educational goals through the delivery of high quality transfer and career programs. RCC strives to honor traditional commitments, and to be responsive to new challenges and insights through workforce training, ESOL and community education.